Search Hotels by Barcelo in Riviera Maya from £197

"There are many amenities offered which is excellent, unfortunately the staff does not give any of this information upon arrival and you have to find out on your own. Also the staff is unfamiliar with the property so it’s hard to get any directions to get to different areas of the property."

"The staff are very accommodating and easy to communicate with. The Front Desk staff provided us with excellent customer service especially Olive Morales, she is amazing! Barcelo Tropical amenities are good. Food, drinks and daily events at the pool are good as well. The nightly shows at the theater could have been better. The market inside the resort is great, and walking distance from where we stayed - this is an added bonus! Overall, our stay at Barcelo is excellent! Would recommend to...

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"This place was amazing and beyond our expectations. I would highly recommend."

"Really good customer service"

"I thought the property was dirty. Beach covered in cigarette buds and trash throughout the property. Disappointed in the customer service of the management. "