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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor swimming pools

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Aerial view
Premium bedding, minibar, in-room safe, desk
10 restaurants, Asian cuisine
5 bars/lounges, 3 poolside bars, swim-up bar
Reviews
8.2

Very good

Popular amenities

  • BarBarBar
  • PoolPoolPool
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • All-inclusiveAll-inclusiveAll-inclusive
  • Spa
The price is £233
Price available on 2/6/2024

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Popular LocationPetempich Bay1 min walk
  • Popular LocationPuerto Morelos Town Square19 min drive
  • Popular LocationPuerto Morelos Beach23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

7.9/10 Good

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

8/10 Very good

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

Located in Puerto Morelos, Hyatt Ziva Riviera Cancun - All Inclusive is on the beach. El Rey Ruins is a notable landmark, and some of the area's activities can be experienced at Moon Palace Golf Club and Riviera Cancun Golf Resort. Travelling with kids? Consider Ventura Park Cancun, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with ziplining, cave exploring and ecotours.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • The Reef - 17 min drive
  • Preferred Club Bar - 7 min drive
  • Fresca Bar - 17 min drive
  • La Petit Creperie - 17 min drive
  • Preferred Club Lounge - 16 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive resort, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access and 3 poolside bars. Active travellers can enjoy Pilates, fitness classes and paddleboarding at this resort. Treat yourself to a body wrap, a body scrub or aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 10 on-site restaurants, which feature Asian cuisine and more. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a terrace.
You'll also find perks such as:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Supervised childcare (surcharge), evening entertainment and a paddleboard on-site
  • Massage treatment rooms, a gift shop and outdoor furniture
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 438 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and rainfall showers
  • Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 1 Jun 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 2 Jun 2024 start from £232.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, pilates classes and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is 0.1 mi (0.1 km) from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 miles (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 894 reviews" "
Rating 8 - Good. 233 out of 894 reviews" "
Rating 6 - Okay. 114 out of 894 reviews" "
Rating 4 - Poor. 55 out of 894 reviews" "
Rating 2 - Terrible. 65 out of 894 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sherry

Travelled with family
Disliked: Cleanliness
Ants were everywhere in our room.
Stayed 5 nights in May 2024

8/10 Good

Isaiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good quality experience. I think this place is perfect for older people or families as it isn't really the scene for younger people like myself. It's isolated, quiet, and you can't really use the beach because of the rocks. Breakfast buffet was really good, restaurants portions were small but as an all inclusive were you can order multiple mains at no extra cost it wasn't really much of a problem.
Stayed 7 nights in May 2024

2/10 Terrible

Saad

Disliked: Staff & service, amenities, property conditions & facilities
Restaurant options are limited and for Cabama they charge $100 per days. Food is not all that great
Stayed 5 nights in Feb 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Did not give me a refund.
Stayed 9 nights in May 2024

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Staffing is ok need more active
Stayed 7 nights in May 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated very well and Expedia guest service was excellent! We were upgraded just for been Expedia members! Thank you!
Stayed 4 nights in May 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst night mare ever ants all over no beach overrated
Stayed 7 nights in May 2024

6/10 Okay

hai, ca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am frustrated about the shady advertising practices about hotel listings and the correct city they are in. Recent trip booked I THOUGHT WAS FOR HYATT ZIVA IN CANCUN was really for Hyatt ZIVA RIVERA “Cancun” which should say PUERTO MORALES! other families I talked to there had same issues of wrong hotel and taxi and our airport shuttle service said it’s a very common problem that should be fixed so all parties can be sent to correct location! I will be putting 1 star for everything. I’ll

6/10 Okay

Nikin

Liked: Staff & service, amenities, property conditions & facilities
It was smaller. it didnt take a half hour to get to the pool. I like that! Not many food options. the Mexican cuisine wasnt Mexican. It catered to those who dont want that authentic flavor. almost all of the food was alright. that's what i didnt like. also didnt like the noisein the middle of the night. dont know why people were working when it was late. they need to have rubber wheels on their carts. random banging in the middle of the night. also there is literally no beach and cabana rentals promise one thing but just give you the cabana. like where were my cucumbers for my eyes. I could get a drink faster by going to the bar. Nice calm resort though. It wasnt packed and you could walk in and get food anywhere without a wait.
Stayed 5 nights in May 2024

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place itself is wonderful the smell once you arrived the people are approachable and friendly. The food are great and entertainement are great everything is excellent. Definitely would love to come back with my family and kids
Stayed 3 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5