Compare and book 5 Star hotels in Hangzhou, Zhejiang

"After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at...

"Reception counter staff attitude is very bad and not well trained"

"Booked for my parents and they liked it, stuff are very professional and friendly "

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."

"Excellent: Service. Room. Food. Zoe Su. And Nora. And restaurant manager Kevin zhuang. Excellent all around. We will visit often. Best Marriott we’ve been to. Thank you!!! "

"Modern hotel with good breakfast. 10/10 would recommend. "

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive. "

"Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants. "

"Gorgeous hotel, well managed. Staffs are professional, courteous. Rooms are clean, spacious, quiet with absolutely beautiful view of the river. Will stay here again in the future visit of Hangzhou. "

"Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant. "

"It’s quite hard to find a pet-friendly hotel stay in China, but this place is out of expectation. My little boy Peanut Butter had a wonderful time here, playing with the hotel’s alpacas and having a lot of fun running around. The room with a well-decor and excellent lake view is extremely clean. We will definitely keep coming back for more nights!"

"service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is...

"地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。"

"This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized. "

"good, but the food (breakfast) is not good, you should to improve it"

"The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended."

"Beautiful resort in every way however the location and time it takes to get there is not pleasant. Make sure you arrange hotel transport to avoid hassle, extra fees and unpleasant ride. You won't leave the resort, it's not nice outside the resort grounds, AT ALL. Service is incredible, do the tai chi lesson and tea picking! Lots to do within the resort. Food is amazing and breakfast view is like a dream. Best to stay at least 2 nights to make your travel there worth it, took us 1.75 hours to...