4/10 Poor
Amy Marie
Travelled with family
4 Jun 2024
Disliked: Cleanliness
We had ants in our room and mold on the wall. We asked the staff to exchange the towels and they did not. We asked them to clean the wall and they did not do that either. We let them now about the ants they advised us that It was fixed and the ants were still there. We were expecting way more from this hotel and we were pretty let down. I asked for the upgraded room and they advised that it would be an additional $2000 a night. My reservation stated that if there was availability then I would get a free upgraded room. There was availability but for a cost. The gift shop is a joke. sunscreen $41 usd, a pair of slides $231 usd, their gift shop is so out of touch with reality that I don't know how they even sell anything in there. I do not like that the hotel is not in the same area as the lobby. Its a bus ride away. I think we were expecting something similar to Disney and that is where I think we went wrong. The food was not the best. Their breakfast however was pretty decent. For the amount of money that we paid I really thought it was going to be awesome and it wasn't.
Amy Marie
Stayed 3 nights in May 2024