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"This was an amazing luxury hotel and the staff made me feel special. "

"Had a very enjoyable stay. Unfortunately the air conditioning was inadequate due to what we suspected to be a faulty control panel. Two nights of three were uncomfortable to sleep in. We brought it to the attention of the management on the first night and were given verbal instructions as how to set it. We assumed it would come on later in the evening. It didn’t. Night two we tried again. Unfortunately this was also unsuccessful. Again we approached management who said they would have the matter...

"Modern room, great service, the view out the window facing people sat at the bus stop opposite wasn’t great but the room more than made up for it."

" beautiful property and amazing room. Great service"

"I really like the hospitality. Very nice staff! "

"Loved the location and staff. Will def stay again....but fell short of excellence as hotel room and hallways show a little wear and tear. Cant beat the location or the great staff. "

"Always happy to stay at the Shangri-La. I stay at a lot of hotels around the world and this place has been top of my list for many years. Staff are professional and courteous and the rooms immaculate plus views to die for. Probably the best breakfast spread too. Am looking forward to my next visit in a couple of months time."

"It’s a classic hotel in Chester in the city centre. Very convenient. Everything is satisfactory except the water taps, which I would hope the hot water and cold water don’t come in separate taps! And of course it’s a little aged, but on the whole okay."

"Very pleasant stay, couldn’t really fault anything but what enhanced the stay was defiantly the staff, special mention to a very attentive front doorman who went the extra mile.( sorry didn’t catch his name) Thanks"

"Thank you so much everything was wonderful! we loved our stay! and the pool is amazing too!"