6/10 Okay
Paul
Travelled with partner
7 May 2024
Liked: Cleanliness, staff & service, amenities
Hotel is very nice , clean . With good sized rooms as you expect in a Novotel . Only real complaints relate to the heating , as numerous other reviews have mentioned , the internal room temperature of the rooms is locked at 19 degrees . No amount of adjusting of the baffling heater controls ( no instructions provided ) will get it to move up or down . I got the readout to change to 22 degrees and it made zero difference . I then got it to show “off” on the display , it still continued to ( noisily) pump out 19 degree air all night . In the end we took out the provided electric oil radiator , and plugged that in to get some heat into the room .
Which brings us to the next problem , mains sockets , or the lack of , our room - 135 , had one single mains socket (That’s a single socket , not a double ) and no USB’s , this is completely unacceptable in this day and age , for a couple staying together With phones. iPads , earbuds etc to charge . Even a Travelodge has at least two double sockets , both with USB’s in their premium rooms , so to have only a single socket in a £100 plus a night room is an insult.
Get your act together Novotel , this is penny pinching to an insulting level .
Paul
Stayed 2 nights in May 2024