Jamaica Adventure Holidays

Our room was great, staff everywhere were amazing. There was some disrepair near our room, the elevator wasn’t working the whole time we were here, and the railing by the back steps was loose. My husband has mobility issues and that was inconvenient.

The property was amazing very laid back and quite. The staff was friendly, helpful, and all around amazing trip.

I had mixed feelings about leaving this review as I was disappointed with my stay, but we still made the best of it. I will start with the positives. The grounds were well maintained and expansive pool. Sunset Cove was a tucked away gem. Cons - Grand Palladium is a travel club/timeshare with a hotel revenue component. I don’t like timeshares as the property buildings get dated and there is typically not a focus on maintaining room standards. After paying close to 4500 for 2 adults and kid and seeing 4.5-5 stars on Expedia, I thought I would get a decent room experience. The rooms are in disrepair and we were told we were on the recently renovated side. The walls were in disrepair, extremely poor workmanship, and broken floor tiles all over the place! There was mold on the shower heads, tile grout that was not wiped off the tiles around the bathtub, and random nails sticking out. They offered to change, however for the same room with more broken floor tiles than our current room. With a child that loves to run barefoot, that’s not cool. Not inconveniencing and losing time for that. Only here 4 nights. The food is bad and they kept running out of things like towels, food items, cups, etc. to the point we thought we were being pranked. The pool is so expansive, it’s hard to find seating anywhere around it. Lastly, they should offer add’l food options for kids at Sunset Cove. 1 hr wait for lunch and dinner is too long for kids and takes away from vacation.

The photos on Expedia made the property look new and well-maintained, but unfortunately, that wasn’t the case upon arrival. Our door panel was unhinged, the floors were dirty, and the room was dusty throughout. We were promised a garden view, but it turned out to be just a bush outside our window. The food was bland and lacked any seasoning or flavor. The only redeeming quality of our stay was the staff—they were kind, attentive, and genuinely tried to make our experience better.

Highly recommend! Money well spent

Excellent staff and services. Minimal complaints

The service, staff and food was a 10/10.

Amazing stay from beginning to end. Amazing property, very beautiful set up & very professional staff. I will be returning when i visit Jamaica again!

Highly recommend! Money well spent

I had mixed feelings about leaving this review as I was disappointed with my stay, but we still made the best of it. I will start with the positives. The grounds were well maintained and expansive pool. Sunset Cove was a tucked away gem. Cons - Grand Palladium is a travel club/timeshare with a hotel revenue component. I don’t like timeshares as the property buildings get dated and there is typically not a focus on maintaining room standards. After paying close to 4500 for 2 adults and kid and seeing 4.5-5 stars on Expedia, I thought I would get a decent room experience. The rooms are in disrepair and we were told we were on the recently renovated side. The walls were in disrepair, extremely poor workmanship, and broken floor tiles all over the place! There was mold on the shower heads, tile grout that was not wiped off the tiles around the bathtub, and random nails sticking out. They offered to change, however for the same room with more broken floor tiles than our current room. With a child that loves to run barefoot, that’s not cool. Not inconveniencing and losing time for that. Only here 4 nights. The food is bad and they kept running out of things like towels, food items, cups, etc. to the point we thought we were being pranked. The pool is so expansive, it’s hard to find seating anywhere around it. Lastly, they should offer add’l food options for kids at Sunset Cove. 1 hr wait for lunch and dinner is too long for kids and takes away from vacation.

The photos on Expedia made the property look new and well-maintained, but unfortunately, that wasn’t the case upon arrival. Our door panel was unhinged, the floors were dirty, and the room was dusty throughout. We were promised a garden view, but it turned out to be just a bush outside our window. The food was bland and lacked any seasoning or flavor. The only redeeming quality of our stay was the staff—they were kind, attentive, and genuinely tried to make our experience better.