Title: Hakuba Alps Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakuba Alps Hotel Winter adventures await at this mountain resort near Hakuba Valley Ski Area, where travelers can warm up in the spa tub after sledding and snowshoeing ## Photo gallery for Hakuba Alps Hotel ![Public bath - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/9326e957.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Seasonal outdoor pool, a natural pool - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/2abe81bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Bed sheets - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/eed12d45.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/4d831990.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/6d0d3aa4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hakuba Alps Hotel welcomes families with its indoor mineral hot spring and arcade room. Travelers can hit the slopes with convenient ski passes and equipment rentals, then recover in the hot springs or sauna. The resort earns enthusiastic reviews from previous guests. ## Reviews 7.8 Good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £85 18 Mar - 19 Mar ## Room options ### Check availability for these dates Tonight [Feb 22 - Feb 23](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 23 - Feb 24](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 11 of 11 rooms ### View all photos for Standard Room ![Standard Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/915146cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 291 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ### View all photos for Standard Twin Room, 2 Single Beds ![Standard Twin Room, 2 Single Beds | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/9b3478f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 280 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room ![Deluxe Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/2a3999d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 517 sq ft - 1 bedroom - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Junior Suite ![Junior Suite | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/c6ffe99d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.4 Exceptional 3 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Large Single Beds and 1 Single Sofa Bed ### View all photos for Luxury Suite ![Luxury Suite | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/6535bdb2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 1076 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Family Studio ![Family Studio | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/79e63274.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - 1 bedroom - Sleeps 5 - 1 Single Bunk Bed and 2 Single Beds ### View all photos for Superior Twin Room, 2 Single Beds ![Superior Twin Room, 2 Single Beds | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/c7d90f0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Single Beds ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 409 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Superior Room ![Superior Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/82b78f0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 409 sq ft - 1 bedroom - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Japanese-style Room ![Japanese-style Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/0a87696f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room ### Highlights Air conditioning Flat-screen TV Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 291 sq ft - Sleeps 4 - 4 Single Futons ### View all photos for Japanese-style Room, 1 Bedroom, Pets allowed ![Japanese-style Room, 1 Bedroom, Pets allowed | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/1fa6ba41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room, 1 Bedroom, Pets allowed ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - Mountain view - 592 sq ft - 1 bedroom - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Standard Suite, 1 Bedroom, Pets allowed ![Standard Suite, 1 Bedroom, Pets allowed | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/21b47d4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom, Pets allowed ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Bidet Hairdryer Daily housekeeping - 592 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hakuba-Alps-Hotel.h19840785.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hakuba-Alps-Hotel.h19840785.Hotel-Information) ## About the area Located in Otari, Hakuba Alps Hotel is in the mountains and on the boardwalk. Tsugaike Ski Resort and Hakuba Happo-One Ski Area are worth checking out if an activity is on the agenda. Hakuba Goryu Ski Resort is another place to visit that comes recommended. Fishing and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain climbing nearby. [Visit our Otari travel guide](https://www.expedia.co.uk/Otari.dx6190500) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.76439%2C137.87715&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=m1q7HdQCjUqleGi3UEwnksDolsk=) 12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano ### What's nearby - ![A view I could sit and watch for many an hour. Cortina does not disappoint. Great snow and terrain, it has it all, easy to get to by local train or a bus](https://images.trvl-media.com/place/6190500/37bed8da-648a-4a9a-8647-56f3a056c0b6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakuba Koruchina Ski Area 14 min walk \- 0.7 miles - ![Skiers on ski slope with jagged mountain backdrop. Hakuba, Japan](https://images.trvl-media.com/place/6103754/dc8ea8a7-62b3-40d8-ae5e-88834a2fbcb3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tsugaike Ski Resort 3 min drive \- 1.1 miles - ![Hakuba mountain range on a clear sunny day. The very steep mountain area is between two ski resorts, Happo-One and Goryu. A natural flat area between the ranges is inhabited by the local villagers.; S](https://images.trvl-media.com/place/553248621532775443/871af76d-c511-47df-bb38-b9b2be3c0087.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakuba Goryu Ski Resort 20 min drive \- 9.7 miles - Hakuba Norikura Onsen Ski Resort 1 min walk \- 0.0 miles - Saera ski resort Oze 4 min drive \- 1.5 miles ### Getting around - Chikuni Station 12 min drive ### Restaurants - バーガーキング 5 min drive - レストラン アルプス 5 min drive - TSUGA BASE 4 min drive - 山神食堂 4 min drive - Blue Star Hotel 3 min drive ## About this property ### Hakuba Alps Hotel Hotel near Hakuba Goryu Ski Resort Consider a stay at Hakuba Alps Hotel and take advantage of an indoor mineral hot spring (onsen), an arcade/games room and a steam room. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. Enjoy on-site activities, such as snowshoeing and sledging. In addition to a hot tub, guests can connect to free WiFi in public areas. Other perks at this hotel include: - A seasonal outdoor pool - Free self-parking - Buffet breakfast (surcharge), free bike hire and hot springs on-site - A natural pool, a nature reserve and 3 meeting rooms Room features All 121 rooms feature comforts, such as air conditioning. Extra conveniences in all rooms include: - Bidets, shower/bath combinations and free toiletries ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/43000000/42590000/42583900/42583874/e7cfffa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Kuroyon by IHG Omachi - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.0 Wonderful 170 reviews £74 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=42583874&PinnedHotelID=42583874&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/65cb93db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Nagano Matsushiro Resort & Spa Matsushiro - Spa - All-inclusive - Parking included - Free Wi-Fi 8.0 Very good 678 reviews £49 16 Mar - 17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, Non Smoking, Annex Building (Special Japanese-Western room) | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/41000000/40100000/40091200/40091189/584b5da8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Sunvalley Hotel Hakuba - 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Hot tub - Spa - Parking included - Free Wi-Fi 7.8 Good 80 reviews £79 19 Mar - 20 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=5271776&PinnedHotelID=5271776&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/42000000/41970000/41966200/41966123/5f9bbbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Granjam Tsugaike Otari - Spa - Parking included - Free Wi-Fi - Restaurant 8.6 Excellent 33 reviews £77 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=41966123&PinnedHotelID=41966123&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/102000000/101930000/101927700/101927646/b1ea5ef9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WHITE HOTEL GRAND HAKUBA Omachi - Parking included - Free Wi-Fi - Air-conditioning - Living/dining area 8.2 Very good 16 reviews £132 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=101927646&PinnedHotelID=101927646&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=19840785,42583874,3892570,40091189,57427998) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7 AM to 8:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children - 3 restaurants ### Things to do - Arcade/game room - Downhill skiing - Free bicycle rentals - Full-service spa - Hot springs - Hot tub - Natural pool - Ropes course - Sauna - Seasonal outdoor pool - Ski equipment rentals - Ski passes - Ski storage - Sledding - Snow sports gear - Snowshoeing - Steam room - Water sports equipment ### Family friendly - Arcade/game room - Seasonal outdoor pool ### Conveniences - Gift shop/newsstand - Limited-hour front desk - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - 3 meeting rooms ### Outdoors - In a nature reserve - In the mountains - On the boardwalk/promenade ### Full-service spa - Hot/mineral springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Sauna - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning (climate-controlled) ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11 PM Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 100.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hakuba Alps Hotel Otari Hakuba Alps Otari Hakuba Alps Hakuba Alps Hotel Hotel Hakuba Alps Hotel Otari Hakuba Alps Hotel Hotel Otari ## Frequently asked questions ### Does Hakuba Alps Hotel have a pool? ### How much does it cost to stay at Hakuba Alps Hotel? ### Is Hakuba Alps Hotel pet-friendly? ### How much is parking at Hakuba Alps Hotel? ### What time is check-in at Hakuba Alps Hotel? ### What time is check-out at Hakuba Alps Hotel? ### Where is Hakuba Alps Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hakuba Alps Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Amenities ### 7.6 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 21 8 - Good 24 6 - Okay 8 4 - Poor 2 2 - Terrible 5 ## Reviews ### 8/10 Good #### Tak Yee 23 Dec 2025 Liked: Cleanliness, staff & service, amenities The room is spacious and clean. Good for a family. ##### Tak Yee Stayed 4 nights in Dec 2025 ### 8/10 Good #### Alana 13 Jan 2026 Liked: Cleanliness, amenities Hotel was dated but very comfortable. We booked a junior suite and it was massive. The onsen was amazing and great for kids. No shops close by and taxis very expensive even tough a short distance from town. ##### Alana Stayed 4 nights in Dec 2025 ### 8/10 Good #### Vencci 8 Jan 2026 Liked: Cleanliness The room itself is newly renovated with 2 bunks - beds are comfy. The generous space comes in handy when storing ski wear, which are usually quite voluminous. ##### Vencci Stayed 5 nights in Dec 2025 ### 8/10 Good #### Kimberly 24 Dec 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The reviews are true. This property is very dated, however for the right price it is a decent place to stay. The rooms are clean and well equipped. There is an onsite ski rental shop, ski lockers, convenience store and wonderful onsens and pool area. ##### Kimberly Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Clyner 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained. ##### Clyner Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Raquel 22 Jan 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Good but do your research My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind. ##### Raquel Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Bryan 16 Feb 2026 Liked: Cleanliness, amenities Food was great, lots of room in the rooms with the extra meditation space, view was great. Bathrooms were super small, location is great right on the resort, building was a "well loved" over the years but it was clean. ##### Bryan Stayed 1 night in Feb 2026 ### 10/10 Excellent #### Ethan 10 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was great! Very clean. Great ski lockers and amazing pool/spa, so many fun things for after a ski day. Super helpful and nice staff. ##### Ethan Stayed 2 nights in Feb 2026 ### 4/10 Poor #### Amanda 7 Feb 2026 Liked: Amenities Disliked: Cleanliness, property conditions & facilities For starters it is so hard to travel to and from hotel and staff there are very little help. In fact they seem quite annoyed when you ask for any assistance. We caught the bus up from the valley and they drop you at the bottom of the long drive then you have to drag all your luggage up the slippery long drive to the hotel entrance. Our room was a “pet friendly room” despite having no pets of our own. The room smelt of dog and we were kept awake by dogs barking in the other rooms. A dog even took and crap out the front of our room and made is smell even worse. The buffet dinner was nice but they stop serving breakfast really early and very limited food options available. The skiing and access to snow was great. Also need to have cash and no contactless payment when paying for things. The hotel offers a free shuttle service that runs very infrequently and only to a train station no one needs to go to. After check out we had to lug our bags back down the icy long drive in the snow and wind and wait with no shelter for the bus to arrive. Also ski shop people spoke very little English which made it hard. Not a great experience for a hotel that caters for international guests. ##### Amanda Stayed 3 nights in Feb 2026 ### 8/10 Good #### Vera 31 Jan 2026 Liked: Property conditions & facilities Location, ski in ski out ##### Vera Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Nutsima 14 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs are really nice! We would definitely go back ! ![](https://a.travel-assets.com/ugc/hotel-reviews/840ebe3a-7bce-4273-bbac-399525905272-1765684798775.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nutsima Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Steven 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and onsen and 2 minute walk to lifts ##### Steven Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Yenling 16 Aug 2025 Liked: Staff & service The carpet was old and smells badly. ##### Yenling Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Tao 21 Dec 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the worst hotels I’ve ever stayed in. It is absolutely not suitable for families with children. The facilities are extremely old, and the food is very basic and only has buffet. They charge 4,950 yen per person for dinner, regardless of whether you are an adult or a child, and another 2,200 yen per person for breakfast, again the same price for children. So for a family of four (2 adults + 2 children), it comes to 28,600 yen per day just for two meals per day, and every day you have to eat same food. On top of that, the hotel is located in an isolated area, with no restaurants, supermarkets, or convenience stores nearby. You basically have no alternative — you either pay what they charge or go hungry. Even water is expensive: 250 yen per bottle from the hotel shop, and if you want pay cheaper price from the the vending machines, unfortunately, the machine's water bottle are always sold out or unavailable. Overall, I strongly do not recommend this hotel, especially for families. It is overpriced, old, and lacks basic convenience. ##### Tao Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### cheung 20 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities 風景如畫 ##### cheung Stayed 3 nights in Feb 2026 ### 10/10 Excellent #### Russell 20 Feb 2026 Liked: Amenities, property conditions & facilities Large rooms. Excellent onsen and outdoor pool and sauna. Direct access to the ski area. Ski in and out. Free shuttle to Minami-Otari train station. Very reasonable lift ticket prices that allowed you to ski Norikusa and Cortina. Staff very helpful as well. All around great place to stay. ##### Russell Stayed 3 nights in Feb 2026 ### 6/10 Okay #### Hayley 20 Feb 2026 Liked: Cleanliness Staff were not overly friendly. There was plenty to do. Family had fun skiing, utilising the onsen and pool as well as the game room. Buffet was good during breakfast, some other restaurants only 12 min walk away so location was good too if you don’t mind walking ##### Hayley Stayed 5 nights in Feb 2026 ### 10/10 Excellent #### fukutaro 14 Feb 2026 Liked: Cleanliness 客室も広くて使いやすかったですし、清掃もきれいにしてありました。一点言えば、テーブルが小さくて不便でした。 ##### fukutaro Stayed 3 nights in Feb 2026 ### 8/10 Good #### ChiJung 10 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities 晚餐牛排好吃 ##### ChiJung Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Chris 8 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Yes ##### Chris Stayed 4 nights in Feb 2026 ### 8/10 Good #### SUPAPORN 28 Jan 2026 Liked: Cleanliness ห้องรีโนเวทใหม่ดีมาก สะอาด ห้องน้ำดี ห้องอาบน้ำดี ![](https://a.travel-assets.com/ugc/hotel-reviews/593faade-77ec-45b8-9aa8-5d406f30d9b0-1769599343271.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc9ee185-ae1a-4b19-b13f-5252a21d5f38-1769599343314.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### SUPAPORN Stayed 2 nights in Jan 2026 ### 8/10 Good #### マサオ 16 Aug 2025 Liked: Staff & service, amenities, property conditions & facilities 設備が色々そろっていて楽しめる施設 ##### マサオ Stayed 1 night in Aug 2025 ### 8/10 Good #### Chizuru 12 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities 繁忙期にお邪魔しましたが、 ##### Chizuru Stayed 2 nights in Aug 2025 ### 8/10 Good #### NOBUKO 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 魚掴みに羊にえさやり、 スタッフがとても親切でした。リフトの上での朝ごはんが楽しかった。 リフトで帽子を落としてしまったのですが、見つけてくれました。 色々イベントもあり、子供連れには快適でした。 ##### NOBUKO Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Yoshiharu 14 Jul 2025 Liked: Staff & service 建物は古いですが、広さは満足でした。 食事はバイキングでしたがもう少し料理数があれば更に良かったです。 ##### Yoshiharu Stayed 1 night in Jul 2025 ## 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