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"I couldn’t say enough nice things about the staff. Everyone was super nice. The front desk, the cleaning ladies and the bell hop service. Super genuinely nice people. However, the hotel is a bit dated. Whoever did their staging pictures for social media did a good job….upon arrival, the elevators didn’t work…this happened off & on throughout our stay. We were staying on the 14th floor….night 2 & 3 our air didn’t work at all. Woke up to take a shower on day 2 and there was no water… if you’re renting a car beware of the charges for parking. It’s $65 a night for cars and $107 a night for a truck. They did offer to take off the vacility fee for all these troubles, (I think it was $130) which was nice. Would I stay here again? No. "

"Excellent location, friendly staff and clean. Only inconvenience was the escalator under maintenance, but nothing major. Lovely stay."

"Great Hotel! Clean and friendly staff in amazing neighborhood!"

"In the heart of the Theatre District."

"Very friendly staff. Bar was lovely also. Very convenient"

"Nice and clean"

"Excellent service from Ralph and team. My mother in law had health issues during our stay and they were available to support us out whenever we came asking for help. We cannot thank them enough for this."

"Great place and great hotel "

"I lived in NYC for 5 years and travel to this wonderful city 4-6x a year. This has been the best hotel I've stayed at for so many reasons. Location!!! A couple of blocks away from SoHo, Bowery, LES and Nolita. Shopping, restaurants, bars, parks, bodegas, grocery stores were literally steps away. Amazing lounge bar, great restaurant, beautiful rooftop view, lockers for your luggage, clean and decent size rooms, great Customer Service. Anything Ian Schrager touches is pure gold.⭐️"