Comfort Room (with king- or queensize bed and view) | Egyptian cotton sheets, premium bedding, in-room safe, soundproofing
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Reviews of Motel One Manchester - Royal Exchange

3.5 out of 5
Motel One Manchester - Royal Exchange
11-15 Cross Street, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1008 reviews" "
Rating 8 - Good. 276 out of 1008 reviews" "
Rating 6 - Okay. 57 out of 1008 reviews" "
Rating 4 - Poor. 26 out of 1008 reviews" "
Rating 2 - Terrible. 15 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Derek

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, dirty motel with deceptive business practices. We were charged £13.50 each for a lousy breakfast that was heavily implied to be free (given the free flow of people in and out, no employees in sight), otherwise we would have avoided. Not to mention, nowhere in the area is there a sign that indicates it’s not complementary? And only 15 min after we had sat down and eaten did a rude man come up and demand we pay for the breakfast. The whole thing really left a bad taste and guaranteed we’ll avoid this scummy place in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location opposite the Royal Exchange/St Anne's Square, on the less-busy part of Cross Street between the Arndale/Market Street shopping and Albert Square/Town Hall. Everything from a Gregg's to Harvey Nichols (and tram interchanges) within a few minutes' walk. Very new/fresh/modern feel throughout with three fast lifts for 7 floors. Nothing tired or worn. Friendly, efficient and helpful reception and house-keeping staff. Well-designed/thought-out room, clean, compact rather than cramped and with good-quality amenities perfectly suited to it just being the base/where-you-sleep in a world-class city-centre like Manchester. Overall, genuinely good value for money, happy to recommend it and very likely to stay again on a similar trip.
Stayed 1 night in Apr 2024

8/10 Good

neil

Liked: Cleanliness, property conditions & facilities
Fine for purpose
Stayed 2 nights in May 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good location.
Stayed 2 nights in May 2024

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and was not expecting such a nice hotel for the price. Would highly recommend
Stayed 1 night in May 2024

6/10 Okay

jamie

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Small, small, small. Took a nap and woke up to black bugs all over bed. Staff gave us a new room.
Stayed 3 nights in May 2024

6/10 Okay

Jess

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely hotel only downsides are the room was absolutely freezing and noisy neighbours. We went down to reception twice to ask if we could have heating on as you’re not able to control thermostat, they said yes they’ll put it on in a few minutes but they never did - we gave up in the end as felt like we were nagging. Also very noisy neighbours so had very little sleep as all we could hear was shouting on the corridor all night and people being sick. Overall a lovely hotel just a shame about the other points.
Stayed 1 night in May 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location for bars, restaurants and activities. The only downside is there’s not parking.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the Motel Ones in Manchester. This is my second stay (first one was in Piccadilly). Nice clean comfortable modern rooms, very good value, and I like the bar.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Amenities
Very clean private, up to date place, perfect for our stay! The hosts at front desk were the nicest!!
Stayed 1 night in Apr 2024

6/10 Okay

Lucia

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to stay in Manchester. I stayed for one night. Check in was easy and front desk person was very nice and helpful. Room was a good size but it wasn’t thoroughly cleaned. The toilet still had the toilet brush on the toilet seat and there were some small but noticeable dark (maybe coffee?) stains in the bathroom sink. Best part about the stay was the location as it was right in the center of Manchester. It was convenient to walk to shops and restaurants.
Stayed 1 night in Apr 2024

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Business traveller
Liked: Staff & service, property conditions & facilities
Great budget hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevan

Stayed 1 night in Apr 2024

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
It’s my second time I have stayed at Motel one and was kindly greeted my Michael at reception. He remembered me from my previous stay and made me feel really welcome.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service
Clean and quiet hotel. Bed was comfortable. Didn't see a hairdryer but we didn't need one during our stay. Right in the middle of town and a close walk to shopping and food places. Would definitely stay here again.
Stayed 3 nights in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities
Not really a 4 Star property, but ok room. For the price bracket I was shocked to find out breakfast wasn’t included. No fridges in the rooms, awful views from the windows.
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For the price we paid this hotel was above any expectation we had. It is a little gem in the centre of Manchester, and one that we will be returning to next time we are in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel . Clean , staff very helpful
Stayed 1 night in Mar 2024

8/10 Good

Yemima

Travelled with group
Liked: Cleanliness, staff & service
If it wasn’t for the aircon in the room being faulty leaving us hot through the night, I’d give this place a 5 star. The location is so central and near everything!
Stayed 2 nights in Mar 2024

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracey

Very central to all shops,plenty of eateries around. Great location,close to several tram stops
Stayed 5 nights in Mar 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean staff friendly location very good for amenities and a short walk to Ao arena whitch is why a picked this hotel
Stayed 1 night in Mar 2024

2/10 Terrible

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great position, great price. Will recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Tia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk are very professional and lovely people. The entire hotel looks so expensive I couldn’t believe it was such a cheap price for how clean and well put together the hotel was. The room was spotless and smelt amazing also very comfortable beds and a very posh shower.
Stayed 1 night in Mar 2024

4/10 Poor

Richard

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in wasn't v welcoming. Motel One need to sort out the awful, over-complicated thermostats. The room was too hot. On a short trip, I don't have to be checking with staff to ask for help with it. It's a hotel basic. And, it's 2024, not 1954, time to get rid of the awful sachets of terrible instant coffee.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Manchester
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, situated very central yet quiet during the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Noeleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel , great price and staff were fantastic
Stayed 1 night in Feb 2024

2/10 Terrible

Bryn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice room, clean and compact with everything you could need. However, did not like queuing in the street in the rain for check in!
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service
Having stayed at another Motel One in Manchester I was expecting a high standard room, especially as it cost £150 for one night. A few details in the room really let it down; usb port not working so I couldn't charge my phone, wobbly shaving mirror and shower head. Paying full price for a room on a Saturday I was expecting a bit more luxury.
Stayed 1 night in Feb 2024

8/10 Good

mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Leo

Travelled with group
Liked: Staff & service, property conditions & facilities
Was close to everything!
Stayed 2 nights in Feb 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value
Stayed 1 night in Feb 2024

2/10 Terrible

Saarah

Stayed 1 night in Feb 2024

8/10 Good

Shingi

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Hotel is very nice and the room is perfect for couples. Nice bed, nice lighting and has everything you need. Only thing I’ll mention is that the water pressure in the shower is very bad. Full power and the water was just dripping out slowly
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was the only problem would been nice to know to book parking with discount code before you get there but apart from that everything was nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a diamond hotel. It is very central. The staff are fantastic; really friendly, helpful and genuinely seem to care. The room is well equipped. Safe for your valuables. Comfy bed and good pillows, wonderful shower, hanging clothes spaces, nice toiletries, quiet, wifi tea and coffee. Everything you need to see the city of Manchester - we selected it due to its close proximity to the AO Arena … ammmazing - 6 min walk. Thank you everyone
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Travelled with family
Liked: Amenities
Lovely staff. Great location. Just what you need
Stayed 1 night in Feb 2024

10/10 Excellent

Issam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people
Stayed 1 night in Feb 2024

8/10 Good

edis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but expensive breakfast for the food on offer
Stayed 4 nights in Jan 2024

10/10 Excellent

Kieran

Stayed 1 night in Jan 2024