Interior

Reviews of ibis budget Manchester Centre Pollard Street

2.5 out of 5
ibis budget Manchester Centre Pollard Street
2 Pollard Street, Manchester, England

Reviews

7.8

Good

Rating 10 - Excellent. 298 out of 1003 reviews" "
Rating 8 - Good. 405 out of 1003 reviews" "
Rating 6 - Okay. 170 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew, Middlesbrough

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ibis Budget Team on 16 May 2024
Dear Andrew, Thank you for taking time to leave us a review. Best wishes

2/10 Terrible

Ian

Hadn't done a review as I really don't think you want to know what I thought. Won't be using any Ibis Hotels in the future, very disappointed in the treatment I received, please do not send me anymore more surveys.
Stayed 1 night in May 2024
Response from Law on 15 May 2024
Dear Ian, We regret to know that your experience at Ibis budget Manchester wasn't satisfactory.Our aim is to provide the best level of service to all our guests and we are disappointed that on this occasion we did not meet your expectations. Please feel free to reach out to us directly should you want to discuss your stay.Kindest regards,

10/10 Excellent

Taure

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, short distance from Manchester Piccadilly station. Room was well prepared.
Stayed 1 night in May 2024
Response from Law on 11 May 2024
Dear Taure, We are pleased to know that you are happy with our service at Ibis, thank you so much for sparing time to leave us a review. We will be glad to welcome you back whenever you choose to visit the city Regards,

6/10 Okay

Arild, Tønsberg

Disliked: Staff & service
Quite small rooms with almost no space. Had to pay extra for checking in 30 minutes early even though the room was ready. Would probably choose a different hotel next time.
Stayed 1 night in Mar 2024
Response from Law on 2 May 2024
Dear Arild, Thank you for taking time to leave us a review, our check in is from 3pm and any earlier check in is subject to an early check in fee, we do provide complimentary luggage storage for customers that are happy to return when check in opens.We hope to provide a better experience for you on your next return. Regards,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean functional room. Good location.
Stayed 1 night in Apr 2024
Response from Ibis Team on 1 May 2024
Many thanks for sharing your thoughts!We are happy to read that you were happy with the location and that it was convenient for your needs. We hope to welcome you back soon for an even better stay!Kind Regards

8/10 Good

Muhammad Talha

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice experience
Stayed 1 night in Apr 2024
Response from Ibis Team on 1 May 2024
Thank you for taking the time to share your experience with us!We are pleased to read that you had an overall nice experience with us. We hope to welcome you back soon for an even better stay!Kind Regards

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ibis Team on 1 May 2024
Thank you for leaving a review!

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfty rooms. You could also get around many places. Picadilly station or the city centre. Your pick! Also if you're a City fan, it's only a walk down the road to the Etihad! 😎
Stayed 2 nights in Apr 2024
Response from Lawrence on 15 Apr 2024
Dear Andrei, thank you so much for a perfect review of your stay, we are glad that you enjoyed your time at our hotel, and that it was a convenient location for what you had to get round to in the city. We are are looking forward to welcoming your back for your future stays. Best wishes,

6/10 Okay

Kathrina Marie

Stayed 1 night in Mar 2024
Response from Law on 2 May 2024
Dear Kathrina Marie, Than you for leaving a review of your stay. We look forward to welcoming you back in the near future Regards,

8/10 Good

Familia, Palm Beach Gardens

Stayed 1 night in Mar 2024
Response from Ibis Team on 28 Apr 2024
Many thanks for sharing your thoughts!Kind Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Law on 30 Mar 2024
Dear Christopher, Thank you so much for this wonderful rating but most importantly for taking time to review us. we are glad that your stay was good enough to warrant us a perfect score from you. We hope to welcome you back when you choose to visit the city in the future. Regards,

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very courteous and efficient. Room is spartan, but clean. Breakfast was good. Location is fine during the day, close to tram stop. Overall, a good budget stay.
Stayed 1 night in Mar 2024
Response from Ibis Budget Team on 11 Mar 2024
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

8/10 Good

Roshna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Law on 16 Mar 2024
Dear Roshna, Thank you for taking time out to leave a review rating, these ratings do provide us with insight that helps us to improve our service. We hope that on your next stay, we will do even better to earn a top rating from you. Thanks ever so much.

10/10 Excellent

Joel

Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly at both check in and check out. It was good to be able to request a kettle for your room, using a refundable deposit. Room was very clean. Bed, very comfortable and it was very quiet on both nights of my stay. Shower was clean and I could have the water as hot or cold as I liked. TV in room worked perfectly with all channels tuned in. Overall, had a great stay. Would definitely book again.
Stayed 2 nights in Feb 2024
Response from Ibis Budget Team on 11 Mar 2024
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

6/10 Okay

gordon

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smallest room I have ever stayed. Not enough room for 2 people to move around in. It is a budget hotel but not worth the money paid. no issues with staff or cleanliness
Stayed 1 night in Feb 2024
Response from Law on 16 Mar 2024
Dear Gordon, Thank you so much for your feedback, we are sorry to find out the room size was not to your satisfaction, we are also however pleased to know you were satisfied with the service provided by our staff and the cleanliness of the hotel.This feedback helps us to evaluate what we offer to our guests. Please do speak to a member of staff whenever you choose to stay us again and a more suitable room can be allocated if and when available. Thank you for your insight and feedback RegardsIbis budget Team

10/10 Excellent

miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for a Man City game. Very close to the stadium, also to the North quarter and the train station. Walked everywhere, did not need a taxi whatsoever. Did not have breakfast at hotel, but there are many good places walkable for breakfast
Stayed 1 night in Feb 2024
Response from Ibis Budget Team on 11 Mar 2024
Dear Guest, Many thanks for sharing your experience with us. Your feedback is very important to us. I'm glad that you were happy with the location.We hope to welcome you back soon for an even better stay!Kind Regards Ibis Budget Team

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheep and chearfull , no parking , however just us just park , great walk into centre , ideal if taking a child to a gig .
Stayed 1 night in Feb 2024
Response from Ibis Budget Team on 11 Mar 2024
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

2/10 Terrible

Armita

Stayed 1 night in Feb 2024
Response from Law on 30 Mar 2024
Dear Armita,Thank you for taking time to leave us a review, we regret that on this occasion we felt short of your expectations. our aim is to ensure satisfactory service for all our customers, please do bring to our attention anything we could have done better to make your stay more satisfactory. Regards

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It is what it says budget, but the rooms are spacious, very clean, bed was comfortable, room was warm, shower was hot, tv worked, staff friendly and welcoming. Hotel is within walking distance of city centre. Car parking 2 min walk down the road. Will definitely be returning.
Stayed 1 night in Feb 2024
Response from Sandy on 12 Feb 2024
Dear Guest,Thank you so much for taking the time to leave a review! We are so pleased that your stay was so perfect and you found the room to be very comfortable. We are also happy to hear that the location was perfectly suitable for your purposes. We hope to welcome you back again soon!

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite satisfied overall.
Stayed 1 night in Jan 2024
Response from Sandy on 12 Feb 2024
Dear Luke,Thank you for taking the time to share your thoughts. We are pleased to hear that your stay was enjoyable and you were satisfied overall. We hope to welcome you back soon for an even better stay!

6/10 Okay

Verified traveller

Nothing much around the area for food, apart from the usual overpriced costa coffee and dominoes pizza that I wouldn’t recommend, but the hotel is in a great spot, the area is being regenerated so lots of opportunity for locals to start opening good food restaurants and cafes. This is a cashless hotel, alienates those with cash.
Stayed 1 night in Feb 2024
Response from Sandy on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your experience. We are sorry that you were not happy with the food choices around the hotel, but we are not located far from the city centre where there are many amazing options to choose from. Our staff are always happy to recommend some lovely restaurants. Regarding the fact that we are cashless, this is an Accor policy but we always make sure to let guests know before they arrive. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Vera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 1 night in Jan 2024
Response from Sandy on 12 Feb 2024
Dear Vera,Thank you so much for taking the time to leave a review. We are pleased that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Practical
Stayed 2 nights in Jan 2024
Response from Ibis Budget Team on 18 Jan 2024
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, facilities and hosts!
Great stay - clean, warm, comfortable and lots of nice extras available at reception like drinks and snacks! Host staff Dellea, Sandra & Anthony were lovely - so friendly and helpful! Many thanks to all there, couldn't have been better!
Stayed 1 night in Jan 2024
Response from Sandra on 12 Feb 2024
Dear Joe, Thank you for taking the time to share your thoughts! We are very pleased that you enjoyed your stay and found the room to be clean and comfortable. We are also happy to hear that you had a positive experience with our staff, we pride ourselves on our customer service. We hope to welcome you back again soon!

2/10 Terrible

Nexhat

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room service did not change the bed sheets or pillow cases, not hoovered or cleaned the floor, for 5 night stay only came twice to do basic remove the bin and only fix the bedding - would definitely not go there again
Stayed 5 nights in Dec 2023
Response from Sandy on 4 Jan 2024
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that this happened to you. Please rest assured that these are not our standards of the hotel, therefore we are taking necessary action to prevent future occurrence. We hope to have the opportunity to restore your faith in our services in the future.

4/10 Poor

Rebecca

Stayed 1 night in Dec 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Many thanks for taking the time to rate your stay. We are sorry to less that you had an unsatisfactory stay, however I hope that the rest of your time in Manchester was enjoyable and we hope to welcome you back again soon. Kind Regards, Ibis Budget Reception Team

6/10 Okay

Stuart

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

JULIET

Stayed 1 night in Dec 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

6/10 Okay

You Chen

Travelled with family
Liked: Staff & service
Car park is a bit far from hotel and its in the open public area (train station).
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

DOMINIC

Stayed 1 night in Dec 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, welcoming staff.
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 30 Nov 2023
Dear Neil, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

8/10 Good

Stephen

Attention to cleaning detail would have meant the long hair I found on pillow and bed would have been picked up, but otherwise clean enough Could really do with having USB sockets in the room, maybe even wireless charging points too Overall, fair price for 1 night, quiet, warm, I would stay again
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

4/10 Poor

Cathrine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All the staff we saw were courteous and helpful The room was basic but clean The bed was hard and only one thin pillow The room was nice and warm and you could adjust the temp The shower in our twin room was in a shower cubicle next to one of the beds. No privacy when showering and walking out of the shower naked straight into the room! No hand towels No kettle to make a hot drink Drinks to buy in the main lobby served in a tiny paper cup. No alternative milk or decaf tea! We will not return
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 30 Nov 2023
We appreciate you taking the time to leave a review on your stay. As a hotel, we always want our guests to feel as relaxed as possible, therefore we are delighted to see you liked our comfy pillows! However, as a budget hotel, we do only provide our rooms with the basics. We do understand the inconvenience, therefore we have a kettle with unlimited free tea and coffee in the reception area which can be provided after paying the deposit required. We also apologise if our room layout inconvenienced you. We hope despite this you still enjoyed your stay and you'll choose Ibis Budget for your next trip to Manchester.Ibis Budget Reception Team

6/10 Okay

Jess

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 30 Nov 2023
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ross Ibis Budget Manchester Centre

10/10 Excellent

Fraser

Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 30 Nov 2023
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

Holly

Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 30 Nov 2023
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Ibis Budget Team on 18 Dec 2023
Dear guestThank you for taking the time to leave some feedback on your stay.Our team work exceptionally hard to ensure the happiness of our guests, therefore they will be delighted to know you enjoyed your time at our hotel.

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ibis Budget Team on 3 Nov 2023
Dear Guest,thanks a lot :) for taking time to give rating for us.hope we see you soon again at our hotel.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Ibis do exactly what they say they will do. Excellent all round.
Stayed 1 night in Oct 2023
Response from Ibis Budget Team on 3 Nov 2023
Dera Adrian, Thanks for your compliment, hope u had a great stay at our property. much appreciated for giving feedback to us.Take care :) :)

6/10 Okay

Jebin

Disliked: Cleanliness, staff & service
Y
Stayed 1 night in Oct 2023
Response from Ibis Budget Team on 30 Nov 2023
Many thanks for taking the time to rate your stay. We are sorry to less that you had an unsatisfactory stay, however I hope that the rest of your time in Manchester was enjoyable and we hope to welcome you back again soon. Kind Regards, Ibis Budget Reception Team

8/10 Good

Felicity

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Good basic hotel, perfect for stag do weekend
Stayed 2 nights in Oct 2023
Response from Ibis Budget Team on 3 Nov 2023
Dear guest,We truly appreciate your feedback. I’m glad that you were happy with the location, Your feedback is very important to us to improve the quality of our facilities and customer service. We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated! We hope to welcome you back soon for an even better stay.Best Regards,Ibis Budget Team

10/10 Excellent

Georgia

Stayed 1 night in Oct 2023
Response from Ibis Budget Team on 3 Nov 2023
Dear guest,Many thanks for sharing your ratings. Your rating and feedback are very important to us to improve the quality of our facilities and customer service. We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated! We hope to welcome you back in the future for a better stay. Kind regardsIbis Budget Team

10/10 Excellent

Sylwester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sandy on 23 Oct 2023
Dear Syylwester,Thank you so much for taking the time to leave a review! We are so happy that your stay was perfect, we always strive to make our guests feel welcome and happy, as well as ensure everything goes smoothly for them when visiting this amazing city! We hope to welcome you back again soon.

10/10 Excellent

ERIK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay. Nearby the center but yet quiet! Nice staff and very safe!
Stayed 2 nights in Sep 2023
Response from Ibis Budget Team on 18 Oct 2023
Dear guest,We truly appreciate your feedback. Your feedback is very important to us to improve the quality of our facilities and customer service. I'm delighted to read that you were happy with the hotel and that your stay was comfortable. Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regardsIbis Budget Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandy on 23 Oct 2023
Dear James, Thank you for taking the time to leave a review, we are so pleased that you were happy with your stay! We hope to welcome you back again soon.

10/10 Excellent

Daryll John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for WHP, will stay again
Stayed 1 night in Oct 2023
Response from Sandy on 23 Oct 2023
Dear Daryll John,Thank you for taking the time to share your thoughts. We are so pleased to hear that you enjoyed your stay and found the location of the hotel perfect for your needs. We hope to welcome you back again soon!

4/10 Poor

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ibis Budget Team on 15 Oct 2023
Dear guest,Thank you for sharing your experience with us.We are disappointed to read that your experience did not meet your expectations, please accept our sincerest apologies for your concerns. Your feedback is very valuable to us in order to improve the quality of our facilities and customer service. As this type of hotel has a basic concept, all rooms are designed with a minimal and compact layout. If this type of hotel doesn't meet your general expectations, please allow me to suggest to check out our other Ibis brands and hopefully you will find the most suitable for your needs. We hope you will give us the opportunity to restore your faith in our services in the future.Best Regards,Ibis Budget Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandy on 23 Oct 2023
Thank you for taking the time to leave a review, we are very appreciative of guests giving us their honest opinion! We are always eager to improve our services and welcome guests back again.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean, calm
Stayed 2 nights in Oct 2023
Response from Sandy on 23 Oct 2023
Dear Fernando, Thank you for taking the time to leave a review. We are pleased that you were happy with your stay and you found the room to be clean and calm. We always strive to give our guests a smooth and enjoyable experience at Ibis Budget. We hope to welcome you back soon for an even better stay!