Hello Donna, thank you for your feedback. We appreciate your comments about the lack of a TV and hairdryer in the room. We understand these amenities are important, and we'll consider your suggestions as we strive to improve our guest experience. If there's anything we can do to make your next stay more comfortable, please let us know.Be well...Zedwell,Guest Experience TeamZedwell Family

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hello Danni, thank you for your wonderful review! We're thrilled to hear that you enjoyed our prime location and that our team could provide you with a pleasant surprise by upgrading your room. It's fantastic to know that you found your room clean and comfortable. Your recommendation means the world to us, and we can't wait to welcome you back for another great stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Megan, thank you for sharing your thoughts. We understand your concerns and apologise for any inconvenience caused by our pricing structure. While we strive to provide a convenient location, we regret that our amenities didn't meet your expectations. Your feedback is invaluable, and we'll use it to improve our services. If there's anything specific we can do to enhance your stay, please let us know. We hope to have the opportunity to welcome you back for a more satisfying experience.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello June, thank you for highlighting our convenient location. We're thrilled that you found our hotel well-situated. If there's anything else we can assist you with during your stay, please don't hesitate to reach out. We're here to ensure you have a comfortable and enjoyable experience.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Jazmayne, we're sorry to hear about your experience with the late check-in and the additional fee for late check-out. We understand your disappointment and will review our policies to ensure better accommodation in the future. Also, we apologise for any inconvenience caused by the limited space in the room. Your feedback is valuable, and we'll consider it for future improvements. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Jennifer, we're delighted to hear that you found our location convenient and enjoyed the quiet rooms. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Bruce, we're truly sorry to hear about the challenges you encountered during your stay. Your feedback regarding the WiFi, room size, and amenities is invaluable to us, and we sincerely apologise for any inconvenience caused. Rest assured, we take your comments seriously and will use them to make necessary improvements. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these issues to our attention. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Lorraine, thank you for taking the time to rate your recent stay at our hotel. We feel sad if your experience with us was not up to the mark and we sincerely apologise for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Raul, we're thrilled to hear that you enjoyed our hotel's convenient proximity to tourist areas and the excellent dining options nearby. Providing our guests with easy access to attractions and delicious dining experiences is a priority for us, and we're delighted that you appreciated these aspects of your stay. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable visit in the future!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Kym, we apologise for any inconvenience caused by difficulty finding our hotel due to the small sign. We appreciate your feedback and will consider improving our signage to ensure easier navigation for our guests. If there are any specific amenities you feel could be improved or added, please let us know so we can better accommodate your needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you have a pleasant and comfortable experience with us.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Blesilda, that's fantastic to hear! We're thrilled that you found our hotel quiet, safe, and conveniently located within walking distance of many attractions. Providing a peaceful and secure environment for our guests is always a top priority for us. If there's anything else we can assist you with or if you need any recommendations for exploring the area further, please don't hesitate to reach out. We're here to ensure you have a comfortable and enjoyable stay with us.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Blesilda, thank you for your positive feedback about our hotel! We're delighted to hear that you found it nice. If there's anything specific you enjoyed or anything we can do to make your stay even more enjoyable, please feel free to let us know. We're here to ensure you have a wonderful experience during your time with us.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Tito, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Arash, we're sorry to hear about your experience with the cleanliness of the sheets and towels as well as the lack of amenities like an iron or chair in your room. This does not meet the standards we aim to uphold for our guests. Please accept our sincerest apologies for any inconvenience this may have caused. We'll share these issues with our housekeeping team to ensure improvements are made promptly. Additionally, we'll consider your feedback as we work to enhance our amenities and services to better meet the needs of our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your insights and hope to have the opportunity to improve your experience in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Laney, we're thrilled to hear that you found our place to be clean, quiet, and nice! Providing a peaceful and comfortable environment for our guests is always our goal. If there's anything else we can do to make your stay even better or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another fantastic stay soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Rebeca, thank you! We're delighted to hear that you had a pleasant experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another enjoyable stay soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Yufeng, thank you for your feedback! We're glad to hear that you found our hotel to be a solid and affordable option for your vacation in London. We understand your comparison to Spirit Airlines, and we strive to provide transparent pricing while offering the essentials for a comfortable stay. Your satisfaction is important to us, and we'll consider your comments as we continue to improve our services. If there's anything specific we can do to enhance your experience during your stay, please don't hesitate to reach out. We appreciate your support and hope to welcome you back for another visit soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, thank you for your feedback. We're glad to hear that you enjoyed your stay overall. We apologise for any inconvenience caused by the A/C not cooling the room to your desired temperature and the limited space for hanging items. Your comfort is important to us, and we'll certainly look into improving these aspects to enhance your experience in the future. If there's anything else we can assist you with during your stay, please don't hesitate to reach out. We appreciate your insights and hope to have the opportunity to welcome you back for an even more enjoyable visit.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, thank you so much for your wonderful review! We're delighted to hear that you had an excellent experience at our hotel, Mark. Providing comfortable and clean accommodations, along with helpful and friendly staff, is what we strive for. We're thrilled that you found our location convenient for exploring the shops, restaurants, and attractions nearby. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your kind words and support!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Lori, we're truly sorry to hear about your disappointing experience. Providing a comfortable and enjoyable stay is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the room conditions, service, and amenities is concerning, and we sincerely apologise for any inconvenience caused. We'll share these issues with our team immediately to ensure improvements are made. Additionally, we'll review our communication systems to ensure that our front desk is readily available to assist our guests. We appreciate your valuable feedback and hope to have the opportunity to regain your trust during a future visit. If there's anything specific we can do to make amends, please don't hesitate to reach out.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Patricia, we're sorry to hear about your experience with the room readiness and the lack of amenities. Your feedback is valuable to us, and we apologise for any inconvenience caused. We strive to provide a seamless check-in experience and ensure that our rooms meet our guests' expectations. We'll share your concerns with our team to improve our service standards. Regarding the charges, we aim to offer transparent pricing, but we'll review our policies to ensure they align with our guests' needs. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We appreciate your insights and hope to have the opportunity to welcome you back for a more positive experience.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Vivek, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a great value in the bustling area of London. Your safety and security are our top priorities, and we're pleased to provide security at the doors for added peace of mind. We hope to have the pleasure of welcoming you back during your next visit to London. If there's anything else we can assist you with, please don't hesitate to let us know.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Jaqueline, thank you for sharing your experience! We're pleased to hear that your stay with us exceeded your expectations, despite any initial concerns about the room. It's great to know that you found the room quiet, comfortable, and equipped with effective air conditioning. We appreciate your positive feedback and look forward to welcoming you back on your next visit to London!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Brian, It's great to hear that you find value in staying at Zedwell Piccadilly Circus! We appreciate your loyalty and look forward to welcoming you back on your next visit to London. If there's anything specific you enjoy about your stay or any areas where we can further improve, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable experience every time.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Raymundo, we deeply apologise for the inconvenience and frustration you have experienced regarding your reservation at our hotel. It is unacceptable that you were informed of a sold-out situation upon your arrival and that you have not yet received a refund for your booking. Please rest assured that we take your concerns very seriously, and we are actively working to resolve this issue as quickly as possible. Our team is currently investigating the matter and will ensure that you receive the refund you are owed promptly. In the meantime, we understand the importance of timely communication and will strive to keep you updated on the progress of your refund. If there is any additional information you can provide or if you have any further questions or concerns, please do not hesitate to contact us directly. Once again, we apologise for the inconvenience and appreciate your patience and understanding as we work to rectify this situation.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Olga, thank you for your positive feedback! We're delighted to hear that you had an excellent experience with us. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back to our hotel in the future!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Gareth, thank you for sharing your experience with us. We're glad to hear that overall, you found the property to be good and that the upgrade to an 8-person pod was appreciated. We apologise for any inconvenience caused by the early check-in fee, and we appreciate your feedback regarding the pricing of amenities. Your comments will be taken into consideration as we continually evaluate and adjust our offerings to better meet the needs of our guests. We're pleased to know that the property suited the needs of your family and provided a comfortable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have a pleasant visit.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, we're truly sorry to hear about your experience at our hotel. Your comfort and well-being are our utmost priority, and it's deeply concerning to learn about the presence of bed bugs during your stay, Patrick. This is certainly not the standard of cleanliness and comfort we strive to uphold. We sincerely apologise for any inconvenience caused by the lack of friendly staff and the handling of your complaint. Rest assured, we take such matters very seriously, and we'll investigate this issue thoroughly to prevent any recurrence in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Please know that we're here to assist you further, and we're committed to resolving this matter promptly and effectively.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, we're glad to hear that you appreciated our central location and complimentary internet access. Your feedback regarding cleanliness, amenities, and property conditions is concerning, and we sincerely apologise for any shortcomings you experienced during your stay, Christian. Maintaining a high standard of cleanliness and providing excellent amenities are top priorities for us, and we regret that we fell short of your expectations in these areas. Please rest assured that we take your comments seriously, and we'll share them with our housekeeping and maintenance teams to ensure improvements are made. We truly value your patronage and appreciate your honesty. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Michael, we're delighted to hear that Zedwell Piccadilly Circus suited your party perfectly during your visit to London! Providing a safe, clean, and reasonably priced accommodation option for our guests is exactly what we strive for. We're thrilled that you found our hotel to be a comfortable base for exploring the sights of London. If there's anything else we can assist you with during your stay or if you have any further feedback to share, please don't hesitate to reach out to our team. We're here to ensure you have a wonderful and memorable experience with us.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Phil, we're deeply sorry to hear about the challenges you encountered during your stay at Zedwell Piccadilly Circus. Your experience falls far below the standards we strive to uphold, and we sincerely apologise for any inconvenience caused. We understand the importance of providing attentive customer service and ensuring a comfortable environment for our guests, and we regret that we fell short in these aspects. Your feedback regarding the lack of amenities and maintenance issues in your room is concerning, and we'll tackle these issues immediately to prevent any future occurrences. Additionally, we appreciate your feedback regarding the baggage handling process, and we'll review our procedures to ensure they meet our guests' expectations for safety and security. We truly value your input, and we're committed to learning from this experience to improve our services and facilities for our guests. If there's anything further we can do to handle your concerns or if you have any additional feedback to share, please don't hesitate to reach out to our team. We sincerely hope you'll consider giving us another opportunity to exceed your expectations in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello John, thank you for sharing your feedback with us. We're glad to hear that you had a good stay overall and that you found the bed comfortable and the room pretty clean. We apologise for any inconvenience caused by the shower design and the challenge of finding your room. Your comments are valuable to us, and we will review them with our team to ensure improvements are made. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back for another stay in the future.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Cristina, we're truly sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we apologise for falling short of your expectations. We also apologise for any issues with the availability of towels, the absence of personnel, and the lack of amenities such as water and a hairdryer. We understand the importance of these amenities for a comfortable stay and will share these concerns with our team to ensure improvements are made. Please know that we take your feedback seriously, and we're committed to providing a better experience for our guests. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we appreciate your understanding.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Jade, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, thank you for choosing to stay with us! We're glad to hear that we were able to meet your needs during your visit. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, we're thrilled to hear that you had a very good experience with us! Thank you for choosing to stay at Zedwell Piccadilly Circus, Robert. If there's anything specific you loved about your stay or if you have any suggestions for how we can make it even better next time, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, thank you for sharing your feedback. We're sorry to hear about the confusion with room descriptions, Mohammad. We truly understand the importance of clear information and will tackle this to prevent any future misunderstandings. Despite this, we're delighted you enjoyed our prime location. Our team is always here to assist with any queries or requests during your stay. We hope to welcome you back for a more typical Zedwell experience soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hello there, we appreciate you taking the time to share your feedback. We're sorry to hear that your room didn't meet your expectations in terms of amenities and space, Susan. Your comfort is important to us, and we regret any inconvenience caused. We'll certainly consider your comments as we strive to improve our offerings. If there's anything specific you need during your stay, please don't hesitate to let us know. Our team is here to assist you and ensure you have a comfortable experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello there, thank you for sharing your experience with us! We're thrilled to hear that you loved our convenient location and found our check-in and check-out process smooth and convenient, Mei. We're glad you eventually found the switch for the bathroom light, although we apologise for any confusion caused. Your feedback regarding the 3 pm check-in time is duly noted, and we'll strive to provide more flexibility where possible. It's wonderful to hear that overall you were satisfied with your stay. We look forward to welcoming you back and ensuring your next visit is even more enjoyable. If there's anything specific you'd like us to improve, please don't hesitate to let us know.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Tracy, it's fantastic to hear about your positive experience during your five-night stay at our hotel! We're thrilled that you found our property clean, quiet, and conveniently located, with helpful and friendly staff to assist you. The presence of security at the entrance and the proximity to underground stations are definite advantages, making it easy to explore London. We're delighted you enjoyed the abundance of dining and entertainment options in the area. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Ashlee, It sounds like you appreciated the ambiance and natural look of our hotel! We strive to create a welcoming and soothing atmosphere for our guests to enjoy. If there's anything specific you love about the ambiance or if there's anything else we can do to enhance your experience, please let us know. We're here to ensure you have a memorable and enjoyable stay with us.Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Lane,Thank you for bringing this to our attention, and please accept our sincerest apologies for the cleanliness issues you encountered during your stay. To address these concerns, we will be conducting additional training sessions for our housekeeping and front desk teams to ensure proper handling of such situations in the future. Additionally, we'll be reviewing our procedures for handling cleanliness issues to ensure a more efficient and guest-friendly approach. We understand the importance of providing a clean and comfortable environment for our guests, and we're committed to making necessary improvements based on your feedback. If there's anything else we can do to make amends or improve your experience, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay in the future.Be well...Zedwell,AllyZedwell Family

Hello Franco, Thank you for your positive feedback on the quiet and dark cocoon-like room at Zedwell Piccadilly Circus. We appreciate your suggestion for a spot to hang clothes and store toiletries for your next visit. We are delighted to hear that you found our location convenient for exploring London attractions like the London Eye, Buckingham Palace, Soho, and Chinatown. Our team is always here to assist, so please don't hesitate to let us know if there's anything we can do to enhance your stay further. We look forward to welcoming you back soon!Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Denisia, Thank you for sharing your awesome experience with us at Zedwell Piccadilly Circus! We are thrilled to hear that you found it different but great. Our focus on providing a great night's sleep in a calm and balanced environment is what sets us apart. If there's anything else we can do to enhance your stay, please let us know. Our team is always here to help. We hope to welcome you back soon for another relaxing stay. Have a wonderful day! Be well...Zedwell,Guest Experience TeamZedwell Family

Hello Kevin! Thank you for sharing your positive feedback about our central location. We're thrilled to hear that you found it perfect for your needs. Our team is dedicated to ensuring guests have a convenient and comfortable stay. If there's anything else we can assist you with during your time with us, please don't hesitate to let us know. We're always here to help make your stay even better! Wishing you a fantastic time exploring all the nearby attractions. Have a wonderful day!Be well...Zedwell,Guest Experience TeamZedwell Family