Exterior

Reviews of St Giles Hotel - London

3 out of 5
St Giles Hotel - London
Bedford Avenue, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 894 out of 3033 reviews" "
Rating 8 - Good. 1114 out of 3033 reviews" "
Rating 6 - Okay. 596 out of 3033 reviews" "
Rating 4 - Poor. 290 out of 3033 reviews" "
Rating 2 - Terrible. 139 out of 3033 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

HEATHER, Canmore

Travelled with family
Disliked: Property conditions & facilities
I loved that it was only a short 7 minute (I walk slow) walk to the Tottenham station which had the Elizabeth Line to the airport. There was a Sainsburys and a Boots very close. The restaurant that was open very late had decent food and good milkshakes. However, walking in the front door I realized there were steps to carry luggage up (by now I had an extra bag) and no helpers. The front desk areas are nice but the man at the desk said he upgraded our room and I am pretty sure if that was an upgrade I would never want to stay there again. Oddest space I have ever stayed in in 40 years of travelling. Carpet wasn't clean. Bathroom was a throwback to maybe the 70s and not updated at all. The views from the bedroom window and the odd little sitting room window were great though from the ninth floor. They did let my daughter stay an extra hour or so for 10 pounds which was helpful since my flight was earlier than when she needed to leave. The place has potential if someone actually one day reconfigures the oddball rooms and changes the carpet and paints the walls and renos the bathrooms. I still wonder how our room could have been an upgrade but I was too tired to bother asking to see another room.
Stayed 1 night in May 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Area
Stayed 2 nights in May 2024

4/10 Poor

Brian

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location, decent breakfast, good hot water. Possibly the most awkward, badly laid out, dysfunctional and uncomfortable room I have ever stayed in. Very poor value for money. Never again!
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and exactly as you would expect. We had a lovely stay, thank you.
Stayed 2 nights in May 2024

8/10 Good

Kc, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service
I liked the area & the convenience. The staff was always courteous & lovely. The hotel is old, and while the lobby area is welcoming and roomy, the rooms themselves are tiny. Not the kind of hotel you'd spend extra time at, as there just isn't much space. But we were there in London to sight-see & see friends, so it was perfect & affordable for us. I'd stay there again!
Stayed 4 nights in May 2024

8/10 Good

Jane

Liked: Property conditions & facilities
Room was small but worked for two! Clean, hot showers and walkable to the tube, shopping, dining - would certainly not hesitate to stay again 🇬🇧🎉😀
Stayed 1 night in May 2024

10/10 Excellent

Catherine, Clermont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and location! I would absolutely stay there in future trips to London!
Stayed 8 nights in Apr 2024

10/10 Excellent

Ken.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for theatre trip.
Stayed 1 night in May 2024

6/10 Okay

samer

Liked: Staff & service
I was put in the old building with a 1970-style room. Tiny bathroom, old furniture and limited lighting. Disappointing
Stayed 1 night in May 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was simply the best! The staff went above and beyond to myself as I had taken a tumble n at the neurology hospital and the provided me with a wheelchair and there kindness was amazing highly recommend this hotel and will definitely be coming back to stay again! ❤️
Stayed 2 nights in May 2024

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but comfortable. The directions to the room were absent but we found it. It was quiet and close to shops and restaurants and if we had any extra time in London it was convenient to the British Museum and easy transportation to the rest of London. The concierge was very helpful in pointing us to the Elizabeth Line to the airport. It was extremely convenient.
Stayed 1 night in May 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service
Great location and super helpful staff. The building is in the process of a much- needed renovation. Toilet and AC were having problems. The staff responded quickly but the age of the equipment was obvious.
Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Travelled with group
Lovely hotel located well rooms a little on the small side but everything we needed
Stayed 1 night in May 2024

10/10 Excellent

Fred, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
I may be bias: I have stayed there many times. Just ordered a general room and they gave me an older suite. More room and air conditioning. You could close the windows. Generally there is much noise on the outside....not a problem with the AC. Staff friendly. They are remodeling many rooms isolated no noise near my room. For the price, I would recommend.
Stayed 6 nights in May 2024

6/10 Okay

Warren

Liked: Cleanliness
Average hotel. Lots of people coming and going who aren’t actually staying there “visiting” other guest. There is no security in the lifts so anyone can get to your floor. Loud noises coming from other rooms. It seems to be a party hotel. Stay here only if you have no other option.
Stayed 1 night in May 2024

6/10 Okay

Nam

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of London. Excellent access to the British Museum, transportation, other attractions. The hotel is a bit dated but a renovation is underway. Staff was helpful, knowledgeable and very good with suggestions for activities and restaurants.
Stayed 1 night in May 2024

6/10 Okay

Fritzia

Travelled with family
Liked: Staff & service
The rooms are too small. If you are more than 1 people do not stay at a 1 bed room. Staff is really nice and polite. The hotelmis clean and well located.
Stayed 3 nights in May 2024

8/10 Good

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is a little dated and hotel roons could perhaps do with a bit of freshening up.
Stayed 1 night in May 2024

6/10 Okay

William

Travelled with group
Liked: Cleanliness
Disliked: Amenities
To be fair the hotel is under renovation, but I placed my reservation 3 months in advance and was placed in an outdated room on an out dated floor. Concierge service is very good. Check in staff are not the most welcoming. Casino is horrible and they did not provide any house keeping during my stay. Great water pressure and hot water in shower. Be careful of the sink, it will splash you right at the worst time, after getting dressed and rushing out the door.
Stayed 2 nights in May 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and the breakfast was great. Our room was a bit tired and small
Stayed 2 nights in May 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an excellent position for visitors to London. Close to the theatre district, close to a tube station, short walk to Covent Garden and Oxford Street. Rooms are small but clean and have all you need. Staff in all areas are friendly and helpful. I would stay again.
Stayed 2 nights in May 2024

6/10 Okay

Niki

Travelled with partner
Room very basic and not even a bottle of complimentary water. I had to go to bar to buy water at £4.50 a bottle. Also breakfast £15 per person and not great selection of fruit cheese hams etc. also no shampoo or conditioner in the shower
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient for Central London.
Stayed 1 night in May 2024

10/10 Excellent

John Adrian Saquing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 9 nights in Apr 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Really great location for central London. It is shame that we weren’t visiting post renovations as it would be nice to enjoy the hotel in a newer state and without the construction noise. Staff were friendly and helpful when needed. This will be a first choice when we next return. Thank you.
Stayed 3 nights in Apr 2024

8/10 Good

Tina, London

Stayed 1 night in Apr 2024

6/10 Okay

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was pretty convenient for transportation. Lots of places to eat around the hotel, which is what we liked. Room is super tiny, and not a lot of space. Room is a bit outdated compared to when walking inside the building. Another thing, people are really loud on the street throughout the night.
Stayed 3 nights in Apr 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service
It is what it is for the money, could do with a redecoration in the rooms and perhaps a few more towels, but i understand a refurb is going to happen. The Hudson bar was great, good bar meals! Great position for Theatre land etc. Gave an average rating as could be better but pleasant enough. DON’T buy the water/snacks in the lobby- it’s cheaper in the Sainsbury local store across the road.
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great check in but the hotel was low class for the money I paid. Tiny room, tucked out of the way making feel like a peasant.
Stayed 1 night in Apr 2024

2/10 Terrible

marc

Disliked: Property conditions & facilities
Noisy, inappropriate elevator availability, room was was not decorated at all.
Stayed 1 night in Apr 2024

6/10 Okay

Amanda

Stayed 3 nights in Apr 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the theatre Breakfast wasnt great
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Hard pillows😌
Stayed 3 nights in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CLARA, Miami

Stayed 4 nights in Apr 2024

8/10 Good

Hamdan

Stayed 1 night in Apr 2024

8/10 Good

JIM

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location spot on
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants in the hotel, grocery stores close by, underground station one block away.
Stayed 6 nights in Mar 2024

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Room a bit basic, but ok. Lovely hotel
Stayed 2 nights in Apr 2024

6/10 Okay

Yashmin

Travelled with family
Liked: Amenities
The hotel location was convenient for our stay. The twin rooms were small, toilet and shower room too small.
Stayed 1 night in Apr 2024

8/10 Good

Paulos

Travelled with group
Liked: Amenities
Staff were friendly, but the room as a little smaller than the pictures capture
Stayed 2 nights in Apr 2024

4/10 Poor

Abraham

Stayed 1 night in Apr 2024

6/10 Okay

Andrew, Barnsley

Disliked: Cleanliness, property conditions & facilities
Great location for access to the Tube and easily walkable to the theatre district. The hotel is undergoing a face-lift which I reckon is welcome.
Stayed 1 night in Apr 2024

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is in terrible condition! rooms are tiny and in poor shape. Holes in chairs, worn out carpet, dead mattress, in the middle of a renovation zone. They are renovating but they should close while they do it. ITs a mess. Moreover, there are mice/rats that have been disturbed due to the construction and I saw several scurrying in the hall ways. Gross! I informed the mgt and asked for a refund to change hotels and they refused. Location of the hotel is great but its not really habitable and probably a health and safety hazard. I really am due a refund for the stay! DONT STAY HERE UNDER ANY CIRCUMSTANCES.
Stayed 5 nights in Apr 2024

8/10 Good

Jonathan, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Valerio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff it was friendly, despite the first night I had no hot water. Bed it was very uncomfortable and the room it was too bright.
Stayed 4 nights in Apr 2024

4/10 Poor

ERCUMENT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
having a shower is a problem; there is a hot water issue.
Stayed 5 nights in Apr 2024