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Reviews of Club Quarters Hotel London City

4 out of 5
Club Quarters Hotel London City
7 Gracechurch Street, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 396 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

chethan

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from CQLC on 22 May 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Thomas, Wellsboro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price.
Stayed 2 nights in May 2024
Response from CQLC on 20 May 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Jason, Farmingdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, courteous and professional. Rooms are small but comfortable. My only beef is the bed was too close to the wall which made it challenging getting out of bed and the toilet seat wouldn't stay up. That's challenging for a guy. Complimentary coffee and cookies are good. Centrally located. There's a nice market across the street, Market St. Tube nearby, Tower Bridge, HMS Belfast, River Thames, monument dedicated to the fire of London in 1666, an incredible market right across the Tower Bridge and if you like Indian/Bangladesh food or into Jack the Ripper, the East End/Whitechapel is close. I would recommend staying here.
Stayed 3 nights in Apr 2024
Response from CQLC on 7 May 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 2 nights in Apr 2024
Response from CQLC on 19 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Hossein

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from CQLC on 15 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CQLC on 5 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in London. Easy access to both the train station (Stansted Express), busses and Underground. It's in the Financial District so can be quite busy during the week but we found it very easy to get around and would stay here again.
Stayed 3 nights in Mar 2024
Response from CQLC on 4 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
A great all round property will use again
Stayed 1 night in Mar 2024
Response from CQLC on 2 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good weekend property to stay at
Stayed 2 nights in Mar 2024
Response from CQLC on 2 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great facilities
Stayed 1 night in Mar 2024
Response from CQLC on 24 Mar 2024
Dear PhilipThanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,Prashant Joshi

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, first one the heater wasn’t working properly but they switched us to another room where the heat was working perfectly. Very helpful staff and were able to call us a cab when needed
Stayed 3 nights in Feb 2024
Response from CQLC on 27 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.We would like to apologise for the faulty heating and glad to see that staff was able to resolve this quickly.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CQLC on 28 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

6/10 Okay

Jian

Business traveller
very good location. the bed linens are very comfortable. but no iron, clothes Hanger wardrobe, hairdryer.
Stayed 2 nights in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.All our rooms have the provision of a wardrobe where we store iron & ironing board, hangers and hair dryer. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately be attending to your room.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay.
Stayed 1 night in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I’ve stayed there a number of times and you always know what to expect. Good value and a good location. Great restaurant downstairs, Wetherspoon's next door. What more could you want.
Weatherspoon’s Mixed Grill
London Bridge
Stayed 2 nights in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Eric

Stayed 2 nights in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business and a quick trip.
Stayed 7 nights in Feb 2024
Response from CQLC on 21 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Mavy

Liked: Staff & service, room comfort
Romance trip
I had an amazing time at the club quarters hotel. I wrote at the special request that it was my birthday and they upgraded me to a bigger room with a view and a bottle of wine at no cost. Their customer service was top notch. Special thanks to Komeh , the gentleman who attended to me
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

8/10 Good

Leonardo, New York

Liked: Cleanliness, staff & service, amenities
Location is a little depressing on weekends.
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff. Brilliant location
The hotel was ideal for us, as we arrived to London at Liverpool Street Station. It’s a short walk to London Bridge. Overall the location was great for our needs. The area around the hotel is quiet on a night. We arrived early in the morning and made use of the luggage storage. When we arrived to check in, they had taken our cases to our room. Great service. All staff we encountered were very friendly
Stayed 3 nights in Feb 2024
Response from CQLC on 16 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Response from CQLC on 13 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like this hotel have stayed before very convenient the staff are always so lovely and obliging only criticism is the room was far to hot during night couldn’t put air con on as too noisy so quite uncomfortable sleeping
Stayed 1 night in Feb 2024
Response from CQLC on 12 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.Please accept our sincere apologies for inconvenience caused due to the mentioned comments. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by offering a room move. We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

6/10 Okay

lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only staff doing good is housekeeping
Clean tidy hotel on checking in staff helped to get key for room told where lifts were that was it,when I’ve checked in to other hotels I’ve been told where breakfast is served and where and what facility’s available,would have been nice,breakfast staff just as bad we arrived 1hour before breakfast finished staff member came over in yoga pants and trainers strange uniform to me but I guess I need to move with the times after asking our room number all she said was ok then walked of no instructions we were just left to figure out where to sit where to get the various different foods like fruit toast hot or cold and drinks not a problem as such but communication is helpful as I noticed half her time she was looking at her phone guest aren’t as important (when I worked as a waiter our phones had to be left in our lockers)the food was cold tomatoes came out just cut in half not baked or grilled guess they wanted the hot plates to do the cooking three of the items had run out on the hot side, and pastries were all gone but one and were told no more coming even thou one hour till end of breakfast
Stayed 1 night in Feb 2024
Response from CQLC on 12 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.Please accept our sincere apologies for inconvenience caused due to the mentioned comments. I am sorry to hear about the breakfast experience, your feedback will certainly be shared with the restaurant management.Thanks again for your time by sharing your comments, which will certainly assist us to better our services.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was well situated for our activities. It was well presented with large airy rooms. We were given an upgrade so had more space than we exoected. It would be nice to know yhat equipment is regularly checked as the hair dryer didn't work. Otherwise we were really pleased with our stay.
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.Please accept our apologies for the hair dryer, for future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by replacing the faulty hairdryer.Thanks again for your time by sharing your feedback, which will certainly assist us to better our services. We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Wayne de

Liked: Cleanliness
Disliked: Amenities
I liked the joint.
Response from CQLC on 8 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

2/10 Terrible

Verified traveller

Business traveller
Hotel is bare bones. Rooms tiny and they don’t do daily housekeeping. Walls thin and could hear my neighbor and his late night antics.
Stayed 3 nights in Jan 2024
Response from CQLC on 6 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.Please accept our sincere apologies for inconvenience caused due to the mentioned comments. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by offering a room move and we would had attended to your room.Thanks again for your time by sharing your comments , which will certainly assist us to better our services. We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes, CQLC

4/10 Poor

Olivia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are very dated and I find a shower curtain unhygienic in a hotel. Breakfast buffet was very poor and definitely not worth the money.
Stayed 2 nights in Jan 2024
Response from CQLC on 6 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.Please accept our sincere apologies for inconvenience caused due to the mentioned comments. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by offering a room move.We are sorry to hear about the breakfast experience, your feedback will certainly be shared with the restaurant management.Thanks again for your time by sharing your comments , which will certainly assist us to better our services. We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes, CQLC

10/10 Excellent

Kaarin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best sleeps in the city
A diamond in the city centre. Great location, welcoming and very helpful, friendly staff. One of the best sleeps in the city, super comfy bed and pillows. Large room with everything you'd expect in a good quality hotel. Will definitely stay again if in the area
Stayed 2 nights in Jan 2024
Response from CQLC on 31 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
A good hotel in a great location.
I've stayed here a lot and it is wonderfully located and very comfortable. I think a lot of the rooms are in need of a bit of an update, especially the bathrooms but don't let that put you off. It's a good hotel that is often reasonably priced.
Stayed 1 night in Jan 2024
Response from CQLC on 29 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from CQLC on 30 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, convenient City location
Excellent hotel convenient location for working in the City. Staff are obliging and friendly. Rooms are clean and comfortable and the quiet business lounge is a great place to touch down and take calls between client visits.
Stayed 1 night in Jan 2024
Response from CQLC on 29 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms are tatty - would not recommend basedon cost.
Stayed 1 night in Jan 2024
Response from CQLC on 27 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by offering a room move.We do hope that you will return soon. Best wishes,CQLC

4/10 Poor

Tatiana

Stayed 1 night in Jan 2024
Response from CQLC on 5 Apr 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

10/10 Excellent

Carina

Stayed 3 nights in Jan 2024
Response from CQLC on 27 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Genaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from CQLC on 24 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from CQLC on 27 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place
Stayed 5 nights in Dec 2023
Response from CQLC on 14 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Darrin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CQLC on 8 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay at this hotel.
Stayed 4 nights in Dec 2023
Response from CQLC on 8 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
． Good
Stayed 2 nights in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Near Levenhall markey
Very nice hotel across from Levenhall market so plenty of eats nearby. 15 walk from Liverpool St station
Stayed 1 night in Dec 2023
Response from CQLC on 25 Dec 2023
Dear DavidThanks for staying with us. We appreciate your feedback!We look forward to welcoming you back. Best wishes,CQLC

6/10 Okay

Aptitude Software

Business traveller
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from CQLC on 27 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Leona

Stayed 1 night in Dec 2023
Response from CQLC on 23 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best hotel.
Upon arrival the staff were a little short with me and I didn’t understand why. The pictures do not reflect the actual rooms. I felt a little catfished. The breakfast was not great for £17 and I appreciate I had not requested alternatives, there were no milk alternatives.
Stayed 2 nights in Dec 2023
Response from CQLC on 5 Jan 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide your feedback. Please accept our sincerest apologies for inconvenience caused due to the mentioned comments. We do wish to restore your faith in Club Quarters London City and would be very grateful for a few more moments of your time to further discuss your stay and hopefully have the opportunity to redeem ourselves.You can contact the hotel directly please by email or by phone, this will assist us to address your concerns.We do hope that you will return soon.Best wishes, CQLC

8/10 Good

Beryl

Travelled with group
Liked: Staff & service, property conditions & facilities
I didn't appreciate the noise coming from the fan just outside the bedroom window in the early hours of the morning. It would have been nice to have a quiet room.
Stayed 2 nights in Dec 2023
Response from CQLC on 21 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service, property conditions & facilities
A most enjoyable weekend. Everything worked perfectly
Stayed 1 night in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC