The hotel is quite nice, and rooms are ok. I’ve never stayed in a Malmaison before, but to be honest I expected it to be a bit more luxurious than it was. It’s clean, and generally nice, but although the decor is stylish, it lacks the attention to detail of higher end hotels e.g. there’s no water in the rooms, there’s no minibar (you can get drinks from vending machine in the lobby), they don’t have any body lotion in the rooms, when I tried to call reception (about a problem with the room not about the lack of body lotion!) it just rang and rang and no one answered, there was no room service menu, just a piece of paper with a QR code link for the menu, which didn’t work, so in the end I just popped to the supermarket on the corner and grabbed a sandwich.
I’m going to be honest that I also got the explicit feeling from the reception team that they were treating me as a ‘cheap’ guest because I booked through Expedia. Sure, I got a good deal, but when I booked there were plenty of other hotels for the same price, and next time I’ll try one of the others.
Summary, it’s stylish, clean, and reasonably handy for the conference centre/ACC (although there are other that are a lot closer) - so if you booked before reading, don’t despair it’s totally fine. If you’re reading this before booking, I would probably choose somewhere else next time.