Title: Ritz Residence @ Imago Mall Loft B Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=96929671&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ritz Residence @ Imago Mall Loft B Downtown Kota Kinabalu offers a luxurious retreat with multiple dining options and rejuvenating reflexology treatments to help travelers unwind ## Photo gallery for Ritz Residence @ Imago Mall Loft B ![Deluxe Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds - Ritz Residence @ Imago Mall Loft B (Kota Kinabalu)](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/330721b8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds - Ritz Residence @ Imago Mall Loft B (Kota Kinabalu)](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/acddd361.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds - Ritz Residence @ Imago Mall Loft B (Kota Kinabalu)](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/a5b01828.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds - Ritz Residence @ Imago Mall Loft B (Kota Kinabalu)](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/f61626e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Double Room | Bathroom | Separate bathtub and shower, hydromassage showerhead - Ritz Residence @ Imago Mall Loft B (Kota Kinabalu)](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/86bf5ee0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Ritz Residence at Imago Loft B in central Kota Kinabalu offers 20 restaurants and cafes. The spa specializes in reflexology and detox wraps, with high-speed WiFi keeping everyone connected. Outdoor pools with a waterslide provide refreshing relaxation options. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Air-conditioning £60 includes taxes & fees 10 Mar - 11 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=96929671&PinnedHotelID=96929671&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 24 of 24 rooms ### View all photos for Standard Double Room ![Standard Double Room | Interior](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/e0af9b5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Smart TV Washer/dryer - 205 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Double Room ![Panoramic Double Room | Front of property](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/f5e93e8b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Double Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Flat-screen TV Washer/dryer - City view - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Executive Double Room ![Executive Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/5e65188b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Flat-screen TV Washer/dryer - City view - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room ![Superior Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/0ae3bac6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Smart TV Washer/dryer - City view - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/b3018d44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Mini-fridge Free minibar items Flat-screen TV - City view - 312 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxury Double Room ![Luxury Double Room | Front of property](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/d4a1fca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room 9.2 Wonderful 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Flat-screen TV Washer/dryer - City view - 205 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Room ![Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/e98eae3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Flat-screen TV Washer/dryer - City view - 280 sq ft - Sleeps 3 - 1 King Bed and 1 Large Single Bed ### View all photos for Twin Room ![Twin Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/184d9783.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Flat-screen TV Washer/dryer - City view - 205 sq ft - Sleeps 2 - 2 Large Single Beds ### View all photos for Family Room ![Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/9f3968e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Mini-fridge Free minibar items Flat-screen TV - City view - 301 sq ft - Sleeps 3 - 1 King Bed and 1 Large Single Bed ### View all photos for Deluxe Room ![Deluxe Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/866d01ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Mini-fridge Free minibar items Flat-screen TV - Golf view - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Room ![Panoramic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/5b6fda33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Washer/dryer Pillow menu - Golf view - 258 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room ![Superior Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/f643405e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Mini-fridge Free minibar items Washer/dryer Pillow menu - Golf view - 258 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard King Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/b8a178ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room - Sleeps 2 ### View all photos for King Room With View & Balcony ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/78825716.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room With View & Balcony - Sleeps 2 ### View all photos for King Room With Balcony ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/448bbac0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room With Balcony - Sleeps 2 ### View all photos for Superior King Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/aade6fb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Sleeps 2 ### View all photos for Deluxe King Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/82b1cc49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ### View all photos for King Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/98644a61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room 10.0 Exceptional 1 review - Sleeps 2 ### Executive Double Room - Sleeps 2 ### Panoramic Room - Sleeps 2 ### View all photos for Superior Family Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/4f3835a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Family Room - Sleeps 3 ### View all photos for Twin Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/db77668a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room - Sleeps 2 ### View all photos for Deluxe Family Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/97000000/96930000/96929700/96929671/479e5e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room - Sleeps 3 ### Luxury Double Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKota-Kinabalu-Hotels-Ritz-Residence-At-Imago-Loft-B-7th-Floor.h96929671.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKota-Kinabalu-Hotels-Ritz-Residence-At-Imago-Loft-B-7th-Floor.h96929671.Hotel-Information) ## About the area Located in Downtown Kota Kinabalu neighbourhood, Ritz Residence @ Imago Mall Loft B is connected to a shopping centre. The area's natural beauty can be seen at Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre, while Sabah State Museum and Sabah Art Gallery are cultural highlights. Downbelow Adventure Centre and Aquascape Center are also worth visiting. [Visit our Kota Kinabalu travel guide](https://www.expedia.co.uk/Kota-Kinabalu.dx602) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.97058%2C116.06492&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ivVHek3dijrhp0jCTzUCHRgcDxU=) Level 7, The Loft B, Imago Shopping Mall, Lift Entrance at Loft B Lobby, Kota Kinabalu, Sabah, 88000 ### What's nearby - ![This was taken after a quick walk from the Philippine market 6km away around 7am. #kotakinabalu #sunrise #waterfront #imagoKK #KK #Sabah](https://images.trvl-media.com/place/602/a9bef375-bc41-4e53-b65f-e016615ff8f2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Imago Shopping Mall 1 min walk \- 0.1 miles - ![Kota Kinabalu Waterfront showing general coastal views, boating and a sunset](https://images.trvl-media.com/place/553248635975924118/044a4675-ffff-410b-b3bb-535ba66b8eea.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kota Kinabalu Esplanade 5 min walk \- 0.3 miles - Gleneagles Hospital 5 min walk \- 0.3 miles - Centre Point 13 min walk \- 0.7 miles - Sutera Harbour 16 min walk \- 0.9 miles ### Getting around - Tanjung Aru Station 9 min drive - Kota Kinabalu (BKI-Kota Kinabalu Intl.) 18 min drive ### Restaurants - Hing's Cuisine 興記 1 min walk - Upperstar Bar & Grill Restaurant 1 min walk - Dojo Nanyang Kopi House 2 min walk - Chagee 霸王茶姬 1 min walk - Seoul Garden 2 min walk ## About this property ### Ritz Residence @ Imago Mall Loft B Luxury hotel near Imago Shopping Mall Consider a stay at Ritz Residence @ Imago Mall Loft B and take advantage of a corner/local shop, a terrace and a shopping centre on-site. Indulge in a detox wrap, a body scrub and a body treatment at the on-site spa. Make sure that you enjoy a meal at the 20 on-site restaurants, including breakfast, brunch, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as 20 coffee shops/cafes and a garden. Other perks include: - 2 outdoor pools, along with a waterslide and a lifeguard on site - Free self-parking - Express check-out, local meal delivery service and multilingual staff - ATM/banking services, a vending machine and a gift shop Room features All guest rooms are individually furnished, and include comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Egyptian cotton sheets, pillowtop mattresses and down duvets - Bathrooms with hydromassage showers and designer toiletries - Wardrobes/cupboards, mini fridges and ovens ## Similar properties ![Deluxe Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/5000000/4550000/4550000/4549996/79f0d661.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Horizon Hotel Downtown Kota Kinabalu - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.2 Very good 950 reviews £75 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=4549996&PinnedHotelID=4549996&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/100000000/99820000/99819200/99819186/b614a55a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Citadines Waterfront Kota Kinabalu Downtown Kota Kinabalu - Pool - Free Wi-Fi - Air-conditioning - Gym 8.8 Excellent 54 reviews £66 includes taxes & fees 23 Feb - 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In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking ### Food and drink - 20 coffee shops/cafes - 20 restaurants - 3 bars/lounges - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Burger King - KFC - Pizza Hut - Secret Recipe - Starbucks ### Things to do - 2 outdoor pools - 24-hour pool access - Designer stores - Full-service spa - Playground - Sauna - Shopping centre - Waterslide ### Family friendly - 2 outdoor pools - Grocery/convenience store - In-room washing machine/dryer - Laundry facilities - Lifeguards on site - Microwave on request - Mini-fridge - Playground - Snack bar/deli - Soundproofed rooms - Waterslide ### Conveniences - ATM - Gift shop/newsstand - Grocery/convenience store - Guidebooks - Hair salon - Laundry facilities - Lockers - Vending machine - Virtual front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping on request - Multilingual staff ### Business services - 24-hour business centre ### Outdoors - Garden - Outdoor entertainment area - Outdoor furniture - Picnic area - Terrace ### Full-service spa - Body scrubs - Body wraps - Detox wraps - Facials - Hydrotherapy - Manicures/pedicures - Reflexology - Spa open daily - Thalassotherapy ### Accessibility - No lift - Tile flooring in room ### More - Lifeguards - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets - Pillow menu - Pillowtop mattress ### Bathroom - Bidet - Designer toiletries - Hair dryer - Hydromassage showerhead - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - Electric kettle - Free bottled water - Free stocked minibar - Meal delivery service - Microwave on request - Mini-fridge - Oven - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Desk - Electrical adapters - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laundry detergent - Printer - Safe - Soundproofed rooms - Washer/dryer - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: MYR 150 Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Late check-out fee: MYR 150 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number Yes If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts 24-hour pool access ### Property is also known as Ritz Imago Mall Loft B Ritz Residence at Imago Loft B 7th Floor Ritz Residence @ Imago Mall Loft B Hotel Ritz Residence @ Imago Mall Loft B Kota Kinabalu Ritz Residence @ Imago Mall Loft B Hotel Kota Kinabalu ## Frequently asked questions ### Does Ritz Residence @ Imago Mall Loft B have a pool? ### How much does it cost to stay at Ritz Residence @ Imago Mall Loft B? ### Is Ritz Residence @ Imago Mall Loft B pet-friendly? ### How much is parking at Ritz Residence @ Imago Mall Loft B? ### What time is check-in at Ritz Residence @ Imago Mall Loft B? ### What time is check-out at Ritz Residence @ Imago Mall Loft B? ### Where is Ritz Residence @ Imago Mall Loft B located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ritz Residence @ Imago Mall Loft B Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 30 8 - Good 3 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Greg 17 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Another fantastic stay at this hotel. So friendly and everything very modern. A great place to stay in KK ##### Greg Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Melanie 21 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were extremely helpful and attentive!. They even have powerbanks and charging cables in e room. It's also near to the airport so if you do not want to hear aeroplanes then may nt work for you. ##### Melanie Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Greg 13 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic property, everything in the room was very high quality. Staff super friendly and very helpful. ##### Greg Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Cameron 29 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderfull property with attentive staff! Great location next to a large shopping mall. Within walking distance of KK waterfront. Large swimming pool available for guest use. ##### Cameron Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Kamlesh 16 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Small cozy room in a great location, Imago Mall. ##### Kamlesh Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Melanie 8 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to be We have stayed here a few times now when travelling through KK and it never disappoints. Staff are so friendly and helpful, location can’t be beat right in the middle of all the shops. There was the occasional rumble outside which I’m guessing is planes overhead but the bed is so soft it’s easy to fall asleep. ##### Melanie Stayed 1 night in Sep 2024 ### 10/10 Excellent #### edward 22 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay here. Staff we so kind, nice water and fresh towels when ever we needed it. The room was amazing. Super high tech and very grand. Beautiful time at the ritz ##### edward Stayed 4 nights in Jul 2024 ### 8/10 Good #### Gemma 14 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly welcome to stay, property was clean and tidy. Single glazed windows so bring earplugs as under the flight path to Kota Kinabalu airport but easy access to shops and the city centre. ##### Gemma Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Rohana 11 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptional Service We would like to express our appreciation to the Ritz Residence Team for their amazing service even before arriving at Kota Kinabalu. Their exceptional service deserves a 10-star rating. ##### Rohana Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Mohd. Shoffian 16 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room so clean & nice but a little bit small. Safety so good. Easy to do my shopping. Recommend to stay for shopping trip. ##### Mohd. Shoffian Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Kamlesh 19 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is new. The amenities are better than a 5-star hotel. They provide Netflix and Amazon Prime at no extra cost. The size of the apartment is a bit small but very well equipped, with a bathtub. They also provide soft drinks at no extra cost. ##### Kamlesh Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Verified traveller 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable room and location is the best Place is in the Imago shopping mall. Many restaurants and shopping near by. Sutera golf club across the street. Room is very clean and has all fancy things like Dyson hair dryer and electric curtains. Free soft drinks. There are some umbrellas, luggage scale etc to use. Before arriving call the number. I communicated via Whatsapp and got quickly answer if any questions. Really good service. They have luggage room as well. Room is not really big size but perfect for couple. Toilet bowl is kind of Asian size and not American standard. ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller 24 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfort and convenience This was our 2nd stay and it didn’t disappoint. Both times we have stayed 1 night as a stop over between flights. The service is excellent, friendly, helpful and welcoming. You get the feeling nothing would be too much trouble. We were also given a surprise upgrade this trip, which was very welcome for our family of 3\. The room so cosy and lux. The bed is super soft and comfortable which is just what you need after a long day of travelling, and the bathroom is generous and modern with a large shower and separate bath. Location is excellent right above lots of places to eat and all the shops. If you value comfort and convenience then this is the perfect place to stay! ##### Verified traveller Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Melanie 5 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A touch of Luxury This place is fabulous! The room was not big but well decorated, and very inviting and cosy. Luxurious touches like the chandelier, sparkly handles and lights, and the quality coffee making area, made us feel like we were in a posh hotel. The room offered every amenity we needed plus more. After a long day travelling the big bed was so soft and comfortable the street noise we could hear was easily forgiven. The bathroom, so large, modern and fabulous, I can’t fault it! Location is excellent with shops and places to eat right downstairs. Service was amazing, super helpful, communicative and very kind and friendly. We will definitely stay here again next time we are in KK. ##### Melanie Stayed 1 night in Nov 2023 ### 6/10 Okay #### Belinda 16 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities Has the look and feel of luxury with great shopping and location however it is right in the incoming flight path and the windows and sliding verandah door in my room were not sound proofed at all and was offered ear plugs as a solution which I feel is unacceptable. I would not have booked If I was aware of the excessive constant noise from the planes. ##### Belinda Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Kok Ken 27 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Shops nearby ##### Kok Ken Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Verified traveller 5 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect elegant room Wonderful stay, quick respond and comfy ##### Verified traveller Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Queia 27 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent stay place 💕 ##### Queia Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### tan 28 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort the best hotel i stay during i in kk 4 days ##### tan Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Beppi 9 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good pr-ship by the front employees from pre-arrival to arrival and departure. It will be my first joice for my next visit to K.K. ##### Beppi Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### jueren 7 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities located on top of a large shopping mall ##### jueren Stayed 4 nights in May 2024 ### 8/10 Good #### Nora 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was great and the lady who met us was so lovely. However, the checking in process was unclear and the buzzer on the main door was unclear as to which was the Ritz Residence button. I would suggest that the buzzer is clearly labelled for the residence. That aside, loved it. Thanks! ##### Nora Stayed 1 night in Feb 2025 ### 6/10 Okay #### Joe 8 May 2025 Liked: Cleanliness, property conditions & facilities It was not easy to access the property. I did not have an accurate phone number nor the security guard that was at the door did not understand a room was a hotel. ##### Joe Stayed 1 night in Apr 2025 ### 8/10 Good #### chanelle 14 Apr 2025 Liked: Cleanliness, staff & service, amenities Luxurious room. The only issue is that I use the stairs and discovered that all of the fire doors were open on every single floor. This means that no one would be able to escape that very large building. I reported it to the owner of my room and she said she would report it to management. The next day I went down the stairs again and all the doors were still open. Not only where the doors open there was debris on the stairs, which in an emergency people would fall down the stairs since the stairs would not be lit. Plus, the stairs would be full of smoke due to the fire door was being left open. Other than that, the property was great and the owner was very responsive and helpful. ##### chanelle Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Martin 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfekte Unterkunft!!! Eine wunderschöne Unterkunft. Die Zimmer sind ganz toll eingerichtet und mit ganz vielen Details ausgestattet (Ladekabel, Powerbank, Kofferwaage). Alles sehr modern, liebevoll und sauber. Die Lage ist top, direkt im Einkaufszentrum. Foodmarket und Bars an der Waterfront fußläufig zu erreichen. CheckIn total schnell und unkompliziert. ##### Martin Stayed 3 nights in Mar 2025 ---