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"Friendly helpful staff"

"Check-in was complicated as e-mail warning of the £50 up-front deposit and need for photo ID was sent to junk mail. Parking is advertised as included in the price, when it’s available on a first come, first served basis and there are only TWO spaces! Bed was not comfortable, only 1 pillow and that felt like resting your head on a patio slab!! On the plus side it was exceptionally cheap and I guess you get what you pay for. "

"We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience."

"The reception staff were brilliant. Very happy and helpful. Thank you"

"This hotel was booked for two key workers . On arrival the hotel demanded £100.00 per room - totalling £200.00, despite the website stating one deposit They also demanded ID from all guests, these could not be given as neither worker had such in their possession, the hotel refused entry and also refused to refund monies paid for booking. we book on average for workers 35 rooms per month and never have we received such diabolical service , Britannia hotels WILL NEVER be used again."

"I liked the size of the room and the bed was very comfortable, the toilet was of a nice size and has a 🛁 too. The desk of the room was so spacious you can put all your things and eat and it was in a convenient area, 8min walking to the station, the area is a bit poor itself as it is in ilford but with the Elizabeth line very close to all the major places you want to go to. The staff at check in was friendly, good value for money, i recommend it"

"Very good but for parking 👎"

"Was told we would get breakfast in an email, but no breakfast was available! Misleading info! "

"Terrible, smelling and not neat "

"The most appalling hotel we have stayed at. Absolutely disgusting. Not cleaned properly. kitchen tap sprays out towards you. No hot water. All 5 of us couldn't shower. Daughter went in warm shower for it to turn freezing. Non smoking rooms but stank of cigarettes. Nobody to contact to get the boiler issue sorted. At check out the reception guy finally showed up who said I should have phoned him. He forgot to give us the phone number!! The number on hotels.com is incorrect. When we arrived we...