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Reviews of ibis Edinburgh Centre South Bridge - Royal Mile

3 out of 5
ibis Edinburgh Centre South Bridge - Royal Mile
77 South Bridge, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1302 reviews" "
Rating 8 - Good. 482 out of 1302 reviews" "
Rating 6 - Okay. 161 out of 1302 reviews" "
Rating 4 - Poor. 65 out of 1302 reviews" "
Rating 2 - Terrible. 40 out of 1302 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonita So Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in city. Room facilities good with all the necessities. Recommended.
Stayed 2 nights in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ibis Centre South Bridge for 6 nights. It is conveniently located, close to the Royal Mile and High Street. We were able to walk everyplace we wanted to go. There are lots of places to eat all around. The room was ok. There was a light over the desk that would not work most of the time. The staff tried to fix it, but it seemed to be and intermittent problem that they could not resolve. Also, there was only one chair at the desk and no other place to sit except on the bed. With two people, it's a little inconvenient. I would still recommend the hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in May 2024
Response from Myrto-Front Office Team Member on 16 May 2024
Dear Ashley, Thank you for your kind words about our friendly and helpful staff. We are delighted to hear that you had a pleasant experience. Looking forward to welcoming you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Nice room.
Stayed 2 nights in May 2024

10/10 Excellent

CECIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked temperature controls in the room and the location.
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was going down to 3rd floor and through the restaurant in order to reach our 4th floor room.
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for one night but the room was clean and lovely and the staff was wonderful
Stayed 4 nights in May 2024

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 13 May 2024
Dear Ajith, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Shamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in May 2024

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and very helpful
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very good and the staff service was exceptional.
Stayed 2 nights in May 2024
Response from Myrto-Front Office Team Member on 7 May 2024
Dear Andrew, Thank you for your kind words about our hotel and exceptional staff service. We are delighted to hear that you had a very good experience with us. Looking forward to welcoming you back soon!

10/10 Excellent

Juliann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer, clean hotel with excellent staff and right on the Royal Mile. Everyone was very helpful with giving us directions, etc. The breakfast buffet provided a huge selection.
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 6 May 2024
Dear Juliann, Thank you for your kind words regarding our newer and clean hotel, excellent staff, and convenient location on the Royal Mile. We are delighted to hear that you enjoyed the breakfast buffet with its wide selection. We look forward to welcoming you back soon.

6/10 Okay

Christopher

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 6 May 2024
Dear Christopher, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We hope that you enjoyed your stay and we hope to have the opportunity of welcoming you back again in the future.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay near the Royal mile. All of the staff we interacted with were extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Myrto-Front Office Team Member on 3 May 2024
Dear James, We are delighted to hear that you had an excellent stay with us near the Royal Mile. Our team is dedicated to providing friendly and helpful service to all our guests. We look forward to welcoming you back soon.

6/10 Okay

Audrey

Travelled with family
Disliked: Amenities
This hotel is in a great location. Neighborhood around it was dirty and noisy. The hotel could use some updating. The bathroom was the size of being on a cruise ship. Only provided 1 towel per person. Most of the front desk staff was friendly but a few were rude. Would not stay here again.
Stayed 1 night in Apr 2024
Response from Myrto-Front Office Team Member on 2 May 2024
Dear Audrey, Thank you for sharing your feedback. We appreciate your kind words about our location. We apologize for falling short of your expectations in terms of cleanliness, noise levels, and the condition of the hotel. Our team is dedicated to providing exceptional service, and we will address the issues you've mentioned. Please note that extra towels are available upon request. We hope you reconsider and give us another chance to exceed your expectations.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room was clean, but on the small side. Interesting bathroom, but was clean and worked fine. Staff was helpful. They stored bags for me until I could check in. There was a restaurant and bar. It looked ok, but I neither ate nor drank there, too many options near by. The lobby was pretty drab. The entrance was almost unnoticeable. Good value considering the location
Stayed 1 night in Apr 2024

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very small & had no working bathroom vent. The entire space turned into a sauna with every shower & there appears to be mold on the ceiling. The hotel in general was great, my daughter’s room was great, the staff was very friendly & helpful, but room 425 has issues.
Stayed 3 nights in Apr 2024

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo, Fontana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice. I like that the hotel have a breakfast option and restaurant.
Stayed 7 nights in Apr 2024

10/10 Excellent

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i arrived before check-in at 3pm, however we offered safe storage of our bags and use of the facilities so we could freely walkabout in Edinburgh. Front desk and restaurant staff were very accommodating.
Stayed 5 nights in Apr 2024
Response from Myrto-Front Office Team Member on 15 Apr 2024
Dear Prince, Thank you for taking the time to review your recent stay! We are delighted to hear that you had a positive experience with our safe storage service and found our staff very accommodating. We always strive to provide excellent service to our guests. We look forward to welcoming you back soon!

10/10 Excellent

Angelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Myrto-Front Office Team Member on 12 Apr 2024
Dear Angelette,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge and giving us an excellent score!We are glad that you enjoyed your stay, and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Center hotel !
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The room was tiny, the bathroom was small and the quality of the bathroom was what would be called “the head” on a small boat. This was completely a no frills hotel for a price that was too high for what was offered. The online listing was misleading. Exceptionally disappointed!!
Stayed 1 night in Apr 2024

6/10 Okay

Susan

First time staying at this hotel chain. It felt sort of like a dorm room, the bathroom was cool but weird. Sort of like a fancy airplane bathroom...hard to explain, but it was fine. Suited the purpose. Functioanl, clean. Would stay again
Stayed 2 nights in Mar 2024
Response from Myrto-Front Office Team Member on 5 Apr 2024
Dear Susan, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room ambiance and bathroom facilities. We are glad to hear that the room suited your purpose and was functional and clean. We hope to welcome you back soon.

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness
It was nice having a restaurant in the hotel. Our room was not the greatest. They gave us a handicap room which I did not ask for. When I went downstairs to tell them they said it was ok they had other handicap rooms available and did not offer to change our room. No carpet in the room, very cold room, and the sink in the bathroom was so low it hurt your back to bend over to use it. Was not happy with this room.
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Apr 2024
Hi Pamela, We are sorry to hear that your stay did not meet your expectations. I just had a look into your booking and the room that you booked was an Standard Twin Room, 2 Twin Beds, Accessible room - this meaning that the bathroom is accessible and wheelchair friendly if needed. In the future when booking, a standard twin room would be what you are after. Once again i do apologies and we hope to welcome you back into the hotel for a more enjoyable stay in the future. Kind regards, Zoe - Front Office

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 28 Mar 2024
Dear Morgan, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 27 Mar 2024
Dear Mamdouh, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Rafael, Perry Hall

Travelled with family
Liked: Amenities
Location is great
Stayed 3 nights in Mar 2024

6/10 Okay

Rebecca

Good overall. Just nicer options in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our quick stay. Would definitely stay here again in the future.
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 21 Mar 2024
Dear Lauren,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we are looking forward to welcoming you back again in the future!

6/10 Okay

Donna

Travelled with partner
The staff were friendly & accommodating. The room was basic but it offered teas etc & a hairdryer. We were on the 9th floor & was still kept awake by the loud music.
Stayed 2 nights in Mar 2024

8/10 Good

Brad, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Mar 2024
Response from Myrto-Front Office Team Member on 11 Mar 2024
Dear Brad, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are delighted that you enjoyed our hotel's central location, and we hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very basic hotel with few comforts in the bedroom. But central and fine for a stay when you won't be spending much time in the hotel. Wide range of choices for breakfast
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 6 Mar 2024
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the comfort of our bedrooms and will take it into account for future improvements. It's great to hear that you found our location convenient and enjoyed the wide range of breakfast choices. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile soon.

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
im disabled and travelling on my own. the staff couldnt have been any nicer. i use a walker and doors were held over for me. so delighted with the a meals and restfull time
Stayed 4 nights in Feb 2024
Response from Eva on 2 Mar 2024
Dear Pauline,Thank you so much for taking the time to leave such a fantastic review! We take great pride in ensuring all our guests feel comfortable and welcome, and your kind words about their attentiveness mean a lot to us.We're especially happy to learn that the accessibility features and our delicious meals contributed to a relaxing and enjoyable time.Thank you again for choosing our hotel, and we hope to welcome you back in the future!Best regards,EvaFO Team Leader

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Toilet is okey
Stayed 1 night in Jan 2024

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk from Waverly Station and convenient for all attractions, most within walking distance. Friendly helpful staff, comfortable rooms with toiletries, kettle and hospitality tray.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very walkable to Royal Mile, lots of dining options nearby. Stayed 4 nights and unfortunately housekeeping only cleaned our room once even after we would ask. The bathroom is tiny, but the room was a good size. Because of housekeeping will probably not stay here again.
Stayed 4 nights in Feb 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Myrto-Front Office Team Member on 19 Feb 2024
Dear Steven, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We hope you enjoyed your stay, and hope to have the chance of welcoming you back again in the future!

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, very convenient for walking around. Breakfast was good. Took a bit small but in general was good
Stayed 2 nights in Feb 2024
Response from Myrto-Front Office Team Member on 15 Feb 2024
Dear Monica,Thank you for choosing to stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your positive feedback regarding our convenient location and good breakfast. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Lisa,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.If you wish to tell us more about your experience please don't hesitate to contact us again.We hope to have the chance of welcoming you back again in the future!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Good basic hotel, great location just off the High Street. Fine for a couple of nights, clean, good shower room.
Stayed 1 night in Feb 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Mary, Thank you taking the time to hare your feedback for you recent stay in IBIS Hotel South Bridge-Royal Mile!We are glad that you found our central location to be great and convenient and we appreciate your kind words about the room!We hope to have the chance f welcoming you back in the future!

8/10 Good

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
This hotel is in a great location close to the middle of the Royal Mile. It was clean and the staff friendly. My complaints are more preferences than anything truly wrong. Our room was situated on a corner so I suspect we had more windows making it difficult for the room to be heated properly. We had the thermostat turned all the way up and slept in layers. There was also only one outlet in the room and it was near the door.
Stayed 2 nights in Feb 2024
Response from Myrto-Front Office Team Member on 12 Feb 2024
Dear Brianna,Thank you for choosing to stay at ibis Edinburgh Centre South Bridge - Royal Mile and for taking the time to share your feedback. We are glad to hear that you enjoyed our great location and found our hotel clean with friendly staff.We appreciate your feedback regarding the room temperature and the limited number of outlets. We understand that these aspects affected your overall comfort during your stay. Your comments have been duly noted and will be shared with our team for consideration.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Would not recommend to anyone.
Stayed 3 nights in Jan 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 3 Feb 2024
Dear Frederick,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge and giving us a high score.We are glad that you enjoyed your stay, and hope to welcome you back in our hotel soon!

8/10 Good

Brenda

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 3 Feb 2024
Dear Brenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us if you wish to tell us more about your recent stay.

10/10 Excellent

Carly Pillon

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 3 Feb 2024
Dear Carly,Thank you for taking the time to review your stay in IBIS Hotel South Bridge and giving us an excellent score!We are delighted that you enjoyed your stay and hope to have the chance of welcoming you again in the future.

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, cleanliness, helpful staff
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Neil,Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile for your recent stay. We appreciate your feedback and are delighted to hear that you found our hotel to be centrally located and our staff to be helpfulThank you again for your review, and we hope to welcome you back in the future.

6/10 Okay

Mudiwa

Travelled with family
Disliked: Amenities
In a good location and close to so many places
Stayed 3 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Mudiwa,Thank you for sharing your feedback about your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your kind words about our great location, which is indeed close to many popular attractions. We hope you had a wonderful time exploring the area.