Lobby

Reviews of Apex City of Edinburgh Hotel

4 out of 5
Apex City of Edinburgh Hotel
61 Grassmarket, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not recommend this hotel enough for being ultra modern and situated in arguably the best area in Edinburgh. I would not even look at another hotel if i went back.
Stayed 2 nights in May 2024
Response from Sathish - Assistant Night Manager. on 23 May 2024
Dear Gary,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Your kind words about our modern amenities and prime location truly mean a lot to us.It's wonderful to know that we are your top choice in Edinburgh. We strive to provide our guests with an exceptional experience, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your recommendation and for being our valued guest.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re coming to Edinburgh for the castle this is a great hotel to stay at. You’re only 5 minutes to the castle and can see it from the front doors!
Stayed 4 nights in May 2024
Response from Angelika | Duty Manager Apex City Hotel on 21 May 2024
Dear Daniel,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Kind regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angelika | Duty Manager Apex City Hotel on 21 May 2024
Dear Paul,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Angelika | Duty Manager Apex City Hotel on 16 May 2024
Dear Tracy,We are happy to read that you have enjoyed your stay with us. Thank you for taking the time to provide a review of your experience with us.We hope to have an opportunity to welcome you back in the future.Kind regards,

8/10 Good

Ana

Travelled with partner
Liked: Staff & service, amenities
Room was clean, large and renovated but the rest of the hotel was a bit run down, although after the rooms maybe the rest will also be done
Stayed 4 nights in May 2024
Response from Angelika | Duty Manager Apex City Hotel on 10 May 2024
Dear Ana,Thank you for choosing Apex City Hotel and taking the time to provide a review. We really appreciate it.We are happy to read that you have enjoyed your stay, especially our renovated rooms.We hope to have an opportunity to welcome you back soon.Kind regards,

10/10 Excellent

ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was 5 stars, central to everything Edinburgh! Requested a castle view and received the most pictur perfect magical castle window view. Service impeccable and parked easily. Highly recommend!
Stayed 2 nights in May 2024
Response from Sathish - Assistant Night Manager on 9 May 2024
Dear Ginger,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be 5-star and central to everything in Edinburgh. We're also delighted that you enjoyed the magical castle view from your window - it's indeed one of the highlights of our hotel.We're glad to know that you found our service impeccable and parking convenient. Your high recommendation is greatly appreciated.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 Excellent

Krzysztof

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, clean, good service.
Stayed 3 nights in May 2024
Response from Sathish - Assistant Night Manager on 9 May 2024
Dear Krzysztof,Thank you for your positive feedback. We're delighted to hear that you found our location fantastic and appreciated the cleanliness and good service at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Well-appointed and well-situated! We would absolutely stay here again and recommend it to others.
Stayed 1 night in May 2024
Response from Sathish - Assistant Night Manager on 9 May 2024
Dear Susan,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and found our hotel well-appointed and well-situated. Your recommendation means a lot to us.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,

8/10 Good

PRASHANT

Travelled with partner
Liked: Cleanliness, staff & service
Like : location , proximity to hop on hop off bus stop, great option for dining at nearby restaurants. Clean and large bathroom with tub and rain showers. Need to improve: reception lobby very dirty and unattractive. Dining area under renovation.
Stayed 3 nights in May 2024
Response from Sathish - Assistant Night Manager on 9 May 2024
Dear Prashant,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our hotel's location, the proximity to the hop on hop off bus stop, and the dining options at nearby restaurants. We're also glad that you found our bathrooms clean and spacious.However, we're sorry to hear about your experience with our reception lobby and dining area. We understand that cleanliness and attractiveness are important aspects of a hotel's ambiance, and we apologize if we fell short in these areas. Please rest assured that we take your feedback seriously and will address these issues promptly.We appreciate your understanding regarding the renovation of our dining area. We are working hard to improve our facilities and services, and we hope that you will enjoy the changes on your next visit.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 Good

Brad, Oakville

The only issue was you couldnt plug the hairdryer in in yhe washroom
Stayed 3 nights in May 2024
Response from Sathish on 7 May 2024
Dear Brad,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hairdryer in the washroom. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our facilities and services. We will address this issue promptly and ensure it is resolved for future stays.We hope to have the opportunity to welcome you back and provide a more comfortable and convenient experience.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! They went their way and beyond to take care of us. I loved it.
Stayed 1 night in Apr 2024
Response from Sathish on 7 May 2024
Dear Martha,Thank you for your wonderful feedback. We are overjoyed to hear that our team was able to provide you with excellent service and that you had a memorable stay with us. Your kind words are greatly appreciated and serve as a great motivator to our team. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Sathish on 5 May 2024
Dear Karen,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sathish on 4 May 2024
Dear Barbara,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great location.
Stayed 2 nights in Apr 2024
Response from Sathish on 4 May 2024
Dear Lori,Thank you for your kind words. We are delighted to hear that you appreciate our location. Our team strives to provide an exceptional experience for all our guests, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Gabriel, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms. Great location if you’re okay with walking steps or roads uphill to close by Royal Mile. Lobby was under renovation which when completed should be great and easier for checkin and staff services.
Stayed 1 night in Apr 2024
Response from Angelika | Duty Manager Apex City Hotel on 2 May 2024
Dear Gabriel,Thank you for choosing Apex City for your stay! We're happy to hear that you enjoyed our rooms and found our location convenient, despite the uphill walk to the nearby Royal Mile. We apologize for any inconvenience caused by the lobby renovation, but we're excited about the improvements. Your feedback is appreciated, and we look forward to welcoming you back to experience our enhanced facilities in the future.Kind regards,

10/10 Excellent

Sophie

Liked: Amenities
Great location, internet speed is fast.
Stayed 3 nights in Apr 2024
Response from Angelika | Duty Manager Apex City Hotel on 2 May 2024
Dear Sophie,Thank you for taking the time to provide a feedback of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay with us. Thank you for your kind words regarding our location and Wi-Fi.We are looking forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy to navigate the staff was very helpful
Stayed 3 nights in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Melissa,Thank you for your positive feedback. We are delighted to hear that you found our location excellent and our hotel easy to navigate. It's wonderful to know that our staff was able to assist you and make your stay more comfortable.We strive to provide our guests with the best possible experience, and your comments affirm the hard work we put in every day. Thank you for your kind words.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an amazing location. It is super comfortable and the staff is friendly and accommodating. The room was ready of us and our child when we arrived with a toy and note. I would recommend this hotel to anyone visiting Edinburgh.
Stayed 1 night in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Kristen,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. It's great to know that you found our rooms comfortable and our staff friendly and accommodating.We look forward to welcoming you and your family back to our hotel in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location! Amazing hotel, amazing staff and amazing Irish breakfast!
Stayed 3 nights in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Jeff,Thank you for your fantastic review! We're thrilled to hear that our location was ideal for your needs and that you had an amazing experience at our hotel. It's wonderful to know that our staff made a positive impression on you and that you enjoyed our Irish breakfast.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back for another delightful stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasnt staff, excellent location, nice room.
Stayed 2 nights in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Christian,Thank you for your positive feedback. We're delighted to hear that you found our staff pleasant and our location excellent. It's great to know that you enjoyed your room as well. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, centrally located and within easy walking distance of major attractions and activities. Clean, comfortable, and fairly priced.
Stayed 2 nights in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Michael,Thank you for your positive feedback. We're thrilled to hear that you found our location to be great and central, and that you appreciated the convenience of being within easy walking distance of major attractions and activities.We're also delighted to know that you found our accommodations clean and comfortable, and that you felt our pricing was fair. Your satisfaction is our top priority and we're glad that we were able to meet your expectations.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, great room. Breakfast was delicious, staff were very polite and accommodating.
Stayed 2 nights in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Scott,Thank you for your wonderful feedback. We're thrilled to hear that you found our location awesome and our rooms great. It's fantastic to know that you enjoyed our delicious breakfast and found our staff to be polite and accommodating.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Minire

Travelled with partner
Liked: Cleanliness, staff & service
Lovely Hotel and nice location!
Stayed 3 nights in Apr 2024
Response from Angelika | Duty Manager Apex City Hotel on 21 Apr 2024
Dear Minire,Thank you for taking the time to provide a review of your experience with us and rating us 5 out of 5. It is greatly appreciated.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back at Apex City in the future.Kind regards,

8/10 Good

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We understand renovations were going on, and clogged sinks, but we think it’s a fabulous place to stay.
Stayed 1 night in Apr 2024
Response from Angelika | Duty Manager Apex City Hotel on 21 Apr 2024
Dear Jeffrey,Thank you for taking the time to provide a review of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay and we really appreciate your understanding regarding our undergoing renovations.We sincerely apologize about any inconvenience caused by the clogged sink. Please rest assured, that the issue will be addressed with our maintenance team.Thank you for your kind words about our hotel. We hope to have an opportunity to welcome you back at Apex City in the future once works are completed.Kind regards,

10/10 Excellent

SHU JU

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Marvelous services. Friendly and professional staff. Highly recommend it.
Stayed 3 nights in Apr 2024
Response from Sathish on 18 Apr 2024
Dear Shu Ju,Thank you for your kind words and for recommending us. We're thrilled to hear that you enjoyed our location and services, and found our staff to be friendly and professional. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early, and they did everything they could to accommodate my father who has health issues and got us in our room hours early. Very helpful, clean and quiet with a view of the castle!
Stayed 1 night in Apr 2024
Response from Sathish on 18 Apr 2024
Dear Mariah,Thank you for your kind words. We're thrilled to hear that our team was able to accommodate your early arrival and assist with your father's needs. It's wonderful to know that you found our hotel to be clean, quiet, and helpful. We're also glad that you enjoyed the view of the castle from your room.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

6/10 Okay

Melvin

Travelled with group
Disliked: Amenities, property conditions & facilities
location was great we were not informed that there was construction going on and the room we were in was supposed to have a view of the castle and it did not. also the room we stayed in was remodeled but there was a whole side of the room without any furniture that could've held a couch etc.
Stayed 3 nights in Apr 2024
Response from SB on 18 Apr 2024
Dear Melvin,Thank you for your feedback. We're glad to hear that you found our location to be great. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that not being informed about the ongoing construction and the lack of the expected castle view in your room were disappointing. We also acknowledge that the room layout did not meet your expectations. Your feedback is invaluable to us as it helps us improve our services. We will take your comments into consideration and work on improving our communication about any ongoing construction and ensuring our room descriptions are accurate.We appreciate your understanding and patience. We are committed to improving our services and facilities to ensure a comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to serve you better in your next stay.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Arleene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and near the main tourist streets but far enough to avoid the crowds. The room was comfortable and clean. Service was good. Breakfast was good.
Stayed 5 nights in Apr 2024
Response from SB on 18 Apr 2024
Dear Arleene,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to the main tourist streets while still being able to avoid the crowds. It's great to know that you found the room comfortable and clean, and enjoyed our service and breakfast.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy walk to a lot of local sites. You can see Edinburgh Castle from the hotel. Easy walk up to Victoria Street and the Royal Mile.
Stayed 4 nights in Mar 2024
Response from SB on 18 Apr 2024
Dear Stephen,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to local sites, including the Edinburgh Castle, Victoria Street, and the Royal Mile. We strive to provide a location that is not only convenient but also enriches our guests' experience by being close to such historic and iconic sites.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Toni

Stayed 4 nights in Mar 2024
Response from Angelika | Duty Manager Apex City Hotel on 2 May 2024
Dear Toni,Thank you for taking the time to provide a feedback of your experience with us and rating us high, 5 out of 5!We are happy to read that you have enjoyed your stay with us and we are looking forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sathish on 13 Apr 2024
Dear Jacob,Thank you for choosing our hotel for your stay. We are glad to hear that you had a comfortable stay with us.We appreciate your feedback and we are always striving to improve our services. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! You can easily walk to all the sites in Edinburgh. Beds were very comfortable.
Stayed 2 nights in Apr 2024
Response from SB on 11 Apr 2024
Dear Lauren,Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, which provided easy access to all the sites in Edinburgh. We are also pleased to know that you found our beds very comfortable. We strive to provide our guests with a convenient and comfortable stay, and your comments affirm that we are succeeding in this goal. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Cathy

Travelled with partner
Very enjoyable stay! The hotel is in a great location.
Stayed 2 nights in Apr 2024
Response from Lauren on 10 Apr 2024
Dear Cathy,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay and found our hotel's location to your liking. We strive to provide our guests with the best experience possible. We hope to welcome you back again soon.Kind Regards,Lauren l ReceptionApex City of Edinburgh

8/10 Good

Lyndsey

Stayed 1 night in Apr 2024
Response from Sathish on 30 Apr 2024
Dear Lyndsey,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i wish the hotel had was a food & drink shop. 24 hrs. I fell asleep and missed dinner. It was late at night and nothing was open. I wished there was a little shop at the hotel with snacks i could have gotten. Other then that everything was perfect.
Stayed 4 nights in Apr 2024
Response from Angelika | Duty Manager Apex City on 7 Apr 2024
Dear Brittany,Thank you for sharing your feedback with us. We appreciate your kind words regarding your overall experience at Apex City. We are delighted to hear that you found everything perfect during your stay.We understand your concern about the absence of a 24-hour food and drink shop within the hotel. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to improve our services and amenities to better meet the needs of our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to Apex City in the future.Best regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Great location
Stayed 2 nights in Apr 2024
Response from Sina on 6 Apr 2024
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness
Great location
Stayed 2 nights in Mar 2024
Response from Angelika | Duty Manager Apex City Hotel on 3 Apr 2024
Dear Louise,Thank you for taking the time to provide a review of your experience with us. We are happy to read that you have enjoyed your stay. Thank you for rating us high 4/5. We really appreciate it.We look forward to welcoming you back in the future.Kind regards,

8/10 Good

naina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
close to all the main attractions. had a lovely time
Stayed 3 nights in Mar 2024
Response from Sathish on 31 Mar 2024
Dear Naina,We are thrilled to hear that you had a lovely time and enjoyed its proximity to the main attractions. Your satisfaction is our top priority and we look forward to welcoming you back in the near future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything. I would stay again.
Stayed 3 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Stephen,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay and found our location to be convenient. Your satisfaction is our top priority and we are pleased to know that we met your expectations. We look forward to welcoming you back in the near future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive experience. This hotel is well located, the rooms are spacious, and the staff is very friendly and attentive. Particularly thankful of the service received by front desk and breakfast service staff.
Stayed 4 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Santiago,Thank you for your wonderful feedback. We are thrilled to hear that you had a positive experience at our hotel.Your kind words about our location, spacious rooms, and friendly staff are greatly appreciated.We are particularly pleased to know that our front desk and breakfast service staff were able to enhance your stay.Our team strives to provide attentive and personalized service, and it's heartening to know that their efforts made a positive impact on your experience.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Vivien Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The standout feature of this hotel is the service! The staff were all so genuinely warm and lovely, and nothing was too much trouble. They even gave my daughter a Christmas duck as a friend to the one in our room. Our room wasn’t ready when we arrived at 4pm so we were immediately given drinks vouchers for the bar whilst we waited. It was our first trip to Edinburgh and the staff were so helpful with information on how to get around and even where we could find a good toy shop. The hotel is undergoing a refit so some areas - such as the restaurant for dinner - were closed but there are so many places to eat nearby so it wasn’t a problem. We loved our stay and a big thank you to everyone there!
Stayed 3 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Vivien,Thank you for your wonderful feedback. We are thrilled to hear that our service was the standout feature of your stay. Our team strives to provide warm and genuine service, and it's heartening to know that their efforts made a positive impact on your experience.We are delighted that your daughter enjoyed the Christmas duck and that the drinks vouchers provided a pleasant start to your stay. We're also glad to hear that our team could assist with helpful information about Edinburgh and local amenities.Your understanding and patience during our refurbishment are greatly appreciated. We are committed to enhancing our facilities to provide an even better experience for our guests.We look forward to welcoming you back on your next trip to Edinburgh. Thank you once again for your kind words.Best Regards,Sathish- Assistant Night Manager,Apex City Of Edinburgh.

8/10 Good

Nunziata Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Nunziata,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay and enjoyed our facilities and services.Your satisfaction is our top priority and your comments encourage us to strive for excellence. We are committed to providing our guests with a memorable experience and we are glad to have met your expectations.We look forward to the opportunity of welcoming you back in the future. Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff were so helpful couldn't ask for better!
Stayed 2 nights in Mar 2024
Response from Sathish on 29 Mar 2024
Dear Harriet,Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing stay and found our staff to be helpful. Your satisfaction is our top priority, and your kind words truly encourage us to continue delivering excellent service to our guests.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 Excellent

Susan

Travelled with partner
Great location, lovely staff and a great little find in the Grassmarket
Stayed 1 night in Mar 2024
Response from Lauren on 21 Mar 2024
Dear Susan,Thank for choosing Apex City of Edinburgh for your stay.Thank you so much for your kind words! We're thrilled to hear that you enjoyed our location and found us to be a great little find in the Grassmarket. It's always wonderful to know that our guests are happy with their experience.We hope we can welcome you back again.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff were outstanding!
Stayed 2 nights in Mar 2024
Response from Angelika | Duty Manager Apex City Hotel on 19 Mar 2024
Dear Sandra,Thank you so much for your kind words! We're happy to hear that you enjoyed our breakfast and that our staff made your experience outstanding. We strive to provide top-notch service and delicious meals to all our guests. We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, accessible and plenty to do in the local area.
Stayed 1 night in Mar 2024
Response from Sathish on 16 Mar 2024
Dear Denise,Thank you for your feedback. We are delighted to hear that you found our location convenient and enjoyable. Our goal is to provide our guests with easy access to the local attractions and amenities. We hope that your stay was comfortable and that you had a chance to explore and enjoy the area. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 Excellent

Vivien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Mar 2024
Response from Wendi, Night Manager on 15 Mar 2024
Dear Vivien,Thank you for your feedback. We are pleased you enjoyed the breakfast and have gave us 5 out of 5.We look forward to welcoming you back soonKindest regards

10/10 Excellent

Jimmy, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Edinburgh
Stayed 2 nights in Mar 2024
Response from Wendi, night Manager on 15 Mar 2024
Dear Jimmy,Thank you for your feedback. We are so pleased you enjoyed our hotel and rated us 5 out of 5. We look forward to welcoming you back soon

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fab & we got a free upgrade to a suite, with extras & a free drink voucher for the bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff and good sized well equipped rooms and shore room
Stayed 2 nights in Mar 2024
Response from Wendi, Night Manager on 6 Mar 2024
Dear Adrian,Thank you for choosing Apex City of Edinburgh Hotel.We are delighted you enjoyed our central location and large, well equipped rooms and that you found our staff to be friendly.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we look forward to welcoming you back soon.Warm regards,Wendi, Night Manager