4/10 Poor
Pauline
Business traveller
17 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Constructive criticism: The staff were all very friendly and pleasant, but were not properly trained; 45 minutes' - 60 minutes' wait for dinner order even to be taken, and then only by beckoning a member of staff - there were too few of them. Some diners who came into dining room first were apparently unnoticed, and those who entered later appeared to be have their order taken first - no real organisation.
Bed linen and towels were clean and fresh. Availability of hot water in bathroom was inconsistent. There were occasional wood lice crawling around the bedroom - I know this happens in older properties; what should have been dealt with (and wasn't during my 48 hours' stay) were the dead wood lice on landings and stairways; these should have been vacuumed up fairly promptly but they remained there throughout my entire stay.
It is a beautiful building, as are the grounds, but it is very tired everywhere - and I think that it is very, VERY expensive for what is offered.
Pauline
Stayed 2 nights in May 2024