Building design

Reviews of Rialto

3 out of 5
Rialto
Carrer de Ferran, 40-42, Barcelona, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 759 out of 1350 reviews" "
Rating 8 - Good. 416 out of 1350 reviews" "
Rating 6 - Okay. 116 out of 1350 reviews" "
Rating 4 - Poor. 35 out of 1350 reviews" "
Rating 2 - Terrible. 24 out of 1350 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John, Hilton Head Island

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location but thought I reserved a room with a queen bed not a closet with children’s beds
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fantastic area, close to the metro, The Rambla and the Gothic district. 15 minutes walk to the harbour. Staff were very helpful and friendly. Rooms were excellent with comfortable beds and a lovely shower with a free safe. Would recommend
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 23 May 2024
Dear Kevin,Thank you for your positive review! We are delighted to hear that you enjoyed our hotel's location, helpful staff, and excellent rooms. Your recommendation means a lot to us. We look forward to welcoming you back soon.Anna R. Customer service

4/10 Poor

Marianne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were so small I feared I might seriously injure myself (did bash my head on wall TV as I tried to navigate past the bed. Small hotel rooms are fine. This one perverted that description. Also, little air ventilation, zero amenities (tissues? Hair conditioner?) and cups that began disintegrating after a few sips. Hôtel claimed it was being eco-conscious. In this case, that was code for “cheap” (mind you, the rate was not).
Stayed 4 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Dear Marianne,Thank you for sharing your comments. We apologize for the inconveniences you experienced during your stay. Your feedback will be shared with our team for improvement. At Hotel Rialto, we strive to balance eco-conscious practices with guest comfort. We offer amenities such as hair conditioner upon request and prioritize sustainability in our operations. We regret that the room size did not meet your expectations, but we do comply with the standards of the stars we hold, awarded by the competent authorities. Your feedback is valuable in our ongoing efforts to enhance the guest experience.

6/10 Okay

Barrie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location and Cleanliness. The only problems that we experienced was that we were repeatedly locked out of our room unexpectedly and loss of internet usage was almost a daily experience. Every time, I had to go to the front desk to get it fixed. Even when they had to switch rooms on us, they locked us out as a means of notifying us. This was a very inconvenient experience for a two week stay. This kept me from giving a Excellent overall rating.
Stayed 11 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Dear Barrie, We sincerely apologize for the inconveniences you faced regarding the internet issues during your stay. Please be informed that room entry cards often tend to malfunction when brought close to a mobile phone. We are pleased to hear that our staff was always helpful, both in arranging a room change and in resolving the issues with your card. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards,

10/10 Excellent

Daniele, Coconut creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super recommended!
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 23 May 2024
Dear DanieleWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Estimada Madison.Gracias por su valoración. Esperamos poder recibirle de nuevo muy pronto.Saludos

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Estimada Karen.Gracias por su valoración. Esperamos poder recibirla nuevamente en un futuro.Saludos cordiales

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and walkable to La Ramblas - would stay here again
Stayed 3 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Dear Tina, thank you for your kind words about our cleanliness and friendly staff. We are delighted to hear you found our location convenient for exploring La Ramblas. We look forward to welcoming you back at Hotel Rialto

10/10 Excellent

Homer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and convenient. We were surprised at how quiet the property was even in the middle of a busy tourist area. It was walkable to all the attractions we were in Barcelona for. The front desk staff were very friendly and helpful.
Stayed 3 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Dear Homer, thank you for your kind words. We are delighted to hear that you enjoyed our convenient location and the tranquility of our property. Our staff takes pride in providing exceptional service. We look forward to welcoming you back at Hotel Rialto.

10/10 Excellent

Juanita Andrea, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute restaurant and ambiance!
Stayed 3 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Dear Juanita Andrea, Thank you for your kind words about our cute restaurant and ambiance. We are delighted to hear that you enjoyed your experience at Hotel Rialto. Looking forward to welcoming you back soon

8/10 Good

Allison, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carmen M. Customer service on 21 May 2024
Estimada Allison.Agradecemos tu valoración y el tiempo dedicado a ello.Saludos cordiales.

10/10 Excellent

Yaima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Carmen M. Customer service on 17 May 2024
Estimada Yaima.Muchas gracias por tu valoración. Esperamos poder recibirte nuevamente en un futuro y brindarte la mejor experiencia.Saludos cordiales

8/10 Good

Leslie

Travelled with family
Liked: Property conditions & facilities
I rented a car but had trouble about parking. Even just to unload u have to worry police will give u a ticket because the car is not registered to drive in downtown.
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Leslie,We sincerely appreciate your feedback regarding your experience at our hotel. We apologize for the inconveniences you encountered with the car rental company. Your feedback is highly valued, and we hope to have the opportunity to welcome you back in the future to provide you with an even more enjoyable stay.Best regards,Anna R.Customer Service

10/10 Excellent

Judy, Loveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable beds. Very nice shower. Friendly and helpful staff. Great breakfast buffet. We had some issues wirh the A/C but it was resolved. Would definitely stay there again.
Stayed 4 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Judy,We sincerely appreciate your detailed and positive review of your recent stay at our establishment. We are delighted to hear that you enjoyed our excellent location, comfortable beds, high-quality shower, and the friendly, helpful service provided by our staff.We apologize for any inconvenience you may have experienced with the air conditioning, but we are pleased to hear that we were able to resolve it satisfactorily for you.We sincerely look forward to welcoming you back again in the near future and providing you with another memorable experience.Best regards,Anna R.Customer service

10/10 Excellent

Fransisco, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very friendly staff.
Stayed 3 nights in Mar 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Fransisco, thank you for your kind words about your stay and our friendly staff. We are delighted to hear that you had a great experience at our hotel. Looking forward to welcoming you back soon. Anna R. Customer service

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and well appointed. Only things that were unusual for me were A/C/Heater that was controlled from the desk for the whole hotel so at times we were cold or hot and were not able to control the thermostats in the rooms and the Wi-Fi that was individually set per room. But the stay was great. The staff incredible; Fede was very helpful as well as Naiz(I think I spelled it right). These guys were incredibly helpful. The ladies at breakfast were awesome as well I’ll return in the future for sure
Stayed 17 nights in Apr 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Jesus, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us and found our central location and well-appointed facilities to your liking. We appreciate your understanding regarding the centralized A/C and heating system, as well as the individual Wi-Fi settings in the rooms. Your kind words about our staff, especially Fede and Naiz, are truly appreciated. We look forward to welcoming you back in the future. Should you have any specific preferences during your next stay, please feel free to inform us in advance. Anna R. Customer Service

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nicely and helper
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Erika, thank you for your kind words about our staff. We strive to provide excellent service to all our guests. We look forward to welcoming you back soon. Anna R. Customer Service

10/10 Excellent

Adrienne, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with delicious buffet breakfast, proximity to A Vocados restaurant that has great GF options, close to metro, very walkable. The front desk promptly filled our request for a taxi to the airport. AC works! Comfortable beds, small but nice bathroom.
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Adrienne, thank you for sharing your experience. We are delighted to hear that you enjoyed our delicious buffet breakfast and the convenient location near A Vocados restaurant. We are glad our staff promptly assisted you with your taxi request and that you found the AC and beds comfortable. We hope to welcome you back soon. Anna R. Customer Service

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean hotel, room was a good size and very nicely presented. No tea or coffee making facilities which was disappointing. No plug for the bath, when requested was promised for the same day but was not supplied. When questioning this at reception was told couldn't have a bath due to water shortages, which I understand, but I was told I should ask the staff on reception in the morning? Not very helpful as i already had asked the morning reception staff. Overall the stay was very pleasant and breakfast was phenomenal. Rooms were cleaned and presented exceptionally well.
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Angela, we thank you for your positive review and for choosing our hotel. We are pleased to hear that you enjoyed your stay and found the room clean and well-presented. We provide a kettle service in hotels of other categories within our chain. We appreciate your understanding regarding the water shortages. Your feedback is valuable to us, and it was a specific misunderstanding, which we regret. We are glad that you found the breakfast phenomenal and the rooms exceptionally clean. We look forward to welcoming you again. Best regards, Anna R. Customer Service

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Bridget,Thank you for your positive feedback regarding our great location! We are delighted that you enjoyed your stay. If you have any future concerns, please do not hesitate to contact our Reception Department. Anna R. Customer service

10/10 Excellent

Craig Alexander, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find, had easy access to shops and restaurants, and was in a perfect spot to start exploring Barcelona. Check-in was quick and easy, the staff were very helpful and friendly, and the hotel was very clean. The bedroom was clean and comfortable, and the aircon worked well, which was welcomed. Overall, we really enjoyed our stay and would definitely stay there again if we visit Barcelona.
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Craig Alexander, Thank you for choosing Hotel Rialto and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed our convenient location, clean facilities, and helpful staff. It's great to know that you found your room comfortable and appreciated the efficient air conditioning. We look forward to welcoming you back on your next visit to Barcelona. Anna R. Customer Service

10/10 Excellent

JOSE, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Anna R. Customer Service on 16 May 2024
Apreciado Jose. Agradecemos su puntuación. Esperemos verle pronto de nuevo por nuestros hoteles. Anna R. Customer service.

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on 16 May 2024
Dear Greg,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet hotel very close to La Rambles
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear Wade,Thank you for your positive review. We are thrilled to hear that you found our hotel clean and quiet. We strive to provide a peaceful stay near La Ramblas. We look forward to welcoming you back soon.Anna R. Customer service

10/10 Excellent

Haajarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, modern, lovely staff and great location
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 23 May 2024
Dear Haajarah,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear Mayra,We appreciate your feedback and are glad you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotels soon.Best regards,Anna R.Customer Service

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Rialto, highly recommended for visitors who wish to stay in the heart of Barcelona
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear David, thank you for recommending Hotel Rialto for its excellent location in the heart of Barcelona. We are delighted to hear you had a great stay. Warm regards, Anna R. Customer Service

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear Chad,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpful staff
Stayed 4 nights in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear Anna, thank you for your kind words regarding our excellent location and helpful staff. We are delighted to hear that you had a positive experience with us. We look forward to welcoming you back soon. Anna R. Customer Service

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and so conveniet for so many things!! Great location!
Stayed 1 night in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear Carolyn,Thank you for your positive feedback! We are delighted to hear that you found our hotel very clean and conveniently located. We appreciate your kind words and look forward to welcoming you back soon.Anna R. Customer Service

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in May 2024
Response from Anna R. Customer Service on 13 May 2024
Dear James,Thank you for your positive feedback regarding our great location. We appreciate your kind words and look forward to welcoming you back soon.Anna R. Customer Service

10/10 Excellent

Mae, Lufkin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rialto was clean, staff helpful and they have an awesome breakfast buffet for a reasonable price!
Stayed 3 nights in May 2024
Response from Anna Ruiz. Customer service. on 13 May 2024
Dear Mae, thank you for your positive review. We are delighted to hear that you found our hotel clean, our staff helpful, and enjoyed our awesome breakfast buffet. We look forward to welcoming you back soon. Anna R. Customer service

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodated an early check in. Much appreciated after a long flight
Stayed 1 night in May 2024
Response from Anna R. Customer Service on 9 May 2024
Dear Susy, we are delighted to hear that you appreciated our early check-in service after your long flight. It was a pleasure to accommodate you. We look forward to welcoming you back soon. Anna R. Customer Service

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. With waling distance to many attractions. The staff was always friendly and very helpful. I would definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Anna R. Customer Service on 9 May 2024
Dear Ana,Thank you for your positive review! We are delighted to hear that you enjoyed our great location and found our staff friendly and helpful. We look forward to welcoming you back on your next visit.Anna R. Customer Service

8/10 Good

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and staff was wonderful. Location in the gothic quarter was very convenient and we were able to walk everywhere. The only downside was that our room faced the street front and was very noisy.
Stayed 5 nights in May 2024
Response from Anna R. Customer Service on 8 May 2024
Dear Giselle,Thank you for your feedback. We are sorry for the noise; due to our central location, there may be some acoustic pollution at times. In future occasions, we advise you to notify us in advance so that we can offer a quieter room. Best regards,Anna R. Customer Service

10/10 Excellent

JoAnne

The staff were amazing, informative , polite, thoughtful, and helpful. Great stay , great location!
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on 6 May 2024
Dear JoAnne,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anna R. Customer Service on 6 May 2024
Dear Ross, we appreciate your feedback. We hope to see you again soon at our hotels. Anna R. Customer Service.

10/10 Excellent

LUZ, Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the middle of all action. The staff were welcoming and helpful. The rooms are somewhat basic but clean and comfortable. Their buffet breakfast was very vast and delicious. Great value!
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on 6 May 2024
Dear Luz, thank you for your positive feedback. We are delighted to hear that you enjoyed our central location, welcoming staff, and delicious buffet breakfast. We appreciate your kind words and hope to welcome you back soon. Anna R. Customer service

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024

6/10 Okay

frank de la

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
good location
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on 3 May 2024
Dear Customer,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

10/10 Excellent

Vyrone

Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on 23 May 2024
Dear Vyrone,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

6/10 Okay

Alison Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Lacked facilities.
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on 2 May 2024
Dear AlisonThank you for your feedback; we are pleased to hear that you enjoyed your stay and that the room met your expectations. Regarding the tea and coffee service, we offer it in our other hotel categories. However, please note that the hotel has vending machines available for both hot and cold drinks, as well as snacks. We look forward to welcoming you back to our hotels in the future.Best regards,Anna R.Customer Service

10/10 Excellent

ANGELICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on 2 May 2024
Dear Angelica,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 6 nights in Jan 2024
Response from Anna R. Customer Service on 2 May 2024
Dear Liliana,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

6/10 Okay

Shai

Very pricy hotel for what you are getting. Very small room and really average quality. The only good this is the location.
Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on 2 May 2024
Dear Shai,We appreciate your comment, but we would like to clarify that all rooms in our hotel comply with International Standards in terms of dimensions. The hotel rates are visible to you at the time of making the reservation. The rate may vary depending on the hotel's occupancy, the timing of the reservation, or if there is any event in the city, and of course, the area. We take note of your opinion. We regret that you were not comfortable in it, and we hope that you will give us another opportunity to welcome you back to our hotel.Sincerely,Anna R. Customer Service

6/10 Okay

Robert

Liked: Property conditions & facilities
Strong internet. No fridge. Paper cups. Good location.
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on 30 Apr 2024
Dear Robert, thank you for your feedback. We are glad you appreciated our strong internet and convenient location. Please note that we provide paper cups in line with our eco-friendly policy. We hope to welcome you back soon. Anna R. Customer Service

2/10 Terrible

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were much smaller than represented. There was 16 inches between the wall and bed on 2 sides. There was not enough room to open a single suitecase. There were additional taxes added when checking in. Breakfast was very nice. There was a large selection. The food was good. The hotel is in a good location. The staff arranged an airport taxi upon checkout. I would not recommend staying here due to the extremely small rooms. The AC is not on in the rooms until later in the year despite the claim they have AC. The shower doors were off the tracks.
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on 30 Apr 2024
Dear Sidney,Thank you for your feedback on your recent stay at Hotel Rialto. We are pleased to hear that you enjoyed the breakfast and the service provided by our staff. We would like to clarify that all the rooms in our hotel comply with the International Regulations regarding room dimensions. Please note that additional taxes are a standard procedure in compliance with local regulations. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusually high temperatures of the past few days, towards warmer weather than usual for this time of year. We look forward to welcoming you back to our hotels.Anna R. Customer Service

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was stuffy as the AC was not on. When we mentioned it to the front desk, they immediately provided us with a fan for the room. Excellent customer service! Room and hotel very clean. Excellent breakfast buffet.
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on 30 Apr 2024
Dear Deb,We appreciate your time in sharing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusually high temperatures of recent days, resulting in warmer weather than usual for this time of year. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back to our hotels.Best regards,Anna R.Customer Service

8/10 Good

Marianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of Gothic area…easy to walk everywhere…lots of good restaurants and historic sites
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on 30 Apr 2024
Dear Marianna, thank you for highlighting our hotel's central location in the Gothic area, making it convenient for exploring the city on foot. We are glad you enjoyed the nearby restaurants and historic sites. We look forward to welcoming you back soon. Anna R. Customer service

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on 26 Apr 2024
Dear Diana,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service