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Reviews of Crowne Plaza San Francisco Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza San Francisco Airport, an IHG Hotel
1177 Airport Blvd, Burlingame, CA

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1017 reviews" "
Rating 8 - Good. 264 out of 1017 reviews" "
Rating 6 - Okay. 177 out of 1017 reviews" "
Rating 4 - Poor. 100 out of 1017 reviews" "
Rating 2 - Terrible. 120 out of 1017 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

chi yung

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs more staff
Stayed 1 night in May 2024

8/10 Good

Nestor Robert, West Covina

Travelled with family, Business traveller
Liked: Staff & service
Easy check in.
Stayed 1 night in May 2024

10/10 Excellent

Glen, Downey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in
Stayed 1 night in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 6 nights in May 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in great view
Stayed 1 night in May 2024

10/10 Excellent

Alonso

Stayed 1 night in May 2024

10/10 Excellent

Lilia

Stayed 1 night in May 2024

4/10 Poor

Sulin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Unfriendly overnight staff. The handle in bathtub was very difficult to operate. The restaurant didn’t give hotel guests any discount.
Stayed 1 night in May 2024

10/10 Excellent

NESTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great price and location
Stayed 1 night in May 2024

8/10 Good

MELVIN

Liked: Cleanliness, staff & service
Didn’t like the breakfast at the restaurant specifically their pancakes. They were rubbery, chewy and not pleasant
Stayed 1 night in May 2024

8/10 Good

Susanna

Business traveller
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check-in. Room was clean and sterilized.
Stayed 1 night in May 2024

8/10 Good

Michael A, Rancho Santa Margarita

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Here for work. Great stay for the price. But, you get what you pay for. Positioned between the highway and the airport. Store selection of drinks/products very limited. Pretty good breakfast. Wifi limited/slow.
Stayed 3 nights in May 2024

10/10 Excellent

Alexander, Sonoma

Travelled with group
Liked: Amenities, property conditions & facilities
Clean and so close to Burlingame for great dining and the airport is so close as well
Stayed 1 night in Apr 2024

8/10 Good

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They desperately need brand new elevators.
Stayed 3 nights in May 2024

6/10 Okay

Roberto, Sacramento

Liked: Staff & service
Disliked: Property conditions & facilities
The property needed a refresh..bathroom lights are flickering and needed some attention. Staff was courteous and offer assistance. There are limited dining options around the area and can hear the loud freeway close by.
Stayed 1 night in May 2024

2/10 Terrible

angela

Disliked: Staff & service
They charged me a no show fee & the phone numbers disconnected.
Stayed 2 nights in Apr 2024

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, comfortable room, with a decent restaurant and easy shuttle access to and from the airport.
Stayed 1 night in May 2024

8/10 Good

Said Y

Stayed 5 nights in Mar 2024

2/10 Terrible

Dianne Monique, Louisville

Disliked: Staff & service, amenities, property conditions & facilities
I keep on going down to the reception area cause my key card won’t work and it really is so frustrating!
Stayed 2 nights in Apr 2024

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to airport with shuttles
Stayed 1 night in Apr 2024

2/10 Terrible

Karisma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump in need of every renovation possible. It's filthy. It needs painting, carpets need replacing, etc. Mere amenities like bottled water are not available in your room nor vending machine as they were not filled in a timely manner. As a diabetic who takes various pills, I had to spend $50 on an uber to buy water!
Stayed 3 nights in Apr 2024

6/10 Okay

Maria

Travelled with partner
M
Stayed 3 nights in Apr 2024

2/10 Terrible

Naeem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave oven in room my room was not serviced after first night, we have to use dirty towels next day. We clearly requested for service by tags at doors
Stayed 2 nights in Apr 2024

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Apr 2024

8/10 Good

Sebastien

Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Stayed 1 night in Apr 2024

4/10 Poor

Vaughn

Disliked: Property conditions & facilities
Run down parking lot, rickety elevators, flickering lights, etc.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Staff was friendly and accommodating. Great location, not too crazy about paying per day for parking.
Stayed 2 nights in Apr 2024

6/10 Okay

Jose Carlos

Business traveller
Liked: Cleanliness
Very old place, needs improvements
Stayed 1 night in Jan 2024

2/10 Terrible

Aneka

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They lied and said i didn’t have a reservation kept my deposit and I had to pay for a whole new room. When trying to get my money I couldn’t because they made sure to put the new room under the confirmation number of the room that I didn’t have. Make it make sense I haven’t received my deposit back they double charged me for everything I will never stay again they know how to cover up lies and you don’t get anywhere with the staff
Stayed 4 nights in Apr 2024

4/10 Poor

Jens

Business traveller
Disliked: Property conditions & facilities
Everything looks drab and old - inside and outside
Stayed 2 nights in Apr 2024

2/10 Terrible

Ronald

The check-in lady was rude. I was also charged extra $130 the following day and the manager said that the check-in lady didn’t do the proper check-in process. I slept like crap, the window kept cracking and making a loud thumping noise. I’m exhausted
Stayed 1 night in Apr 2024

6/10 Okay

GLENDA

Liked: Staff & service
The room has a smell like wet dog or something 🤔
Stayed 1 night in Apr 2024

4/10 Poor

Dale

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
I did not like the charge for parking. I can understand charging customers that leave their cars for several days after checking out to fly but charging me while I am a guest at the same rate as park & fly customers is wrong. I will not stay here again. Crowm Plaza at SFO,.
Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Travelled with family and small children
Disliked: Cleanliness
The room wasn’t that clean looking so small and feels heavy inside of the room.The bed I felt like they didn’t change the top of blanket. I feel like it was dirty. I wasn’t please.
Stayed 1 night in Apr 2024

6/10 Okay

P2

Stayed 1 night in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was great value, however, coffee machine didn't work and drapes were not usable, didn't open or close
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Property conditions & facilities
Perfect hotel with a lot things to do
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sheryl

Stayed 1 night in Apr 2024

10/10 Excellent

Valencia Annette

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

manny

Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 4 nights in Apr 2024

8/10 Good

Jennifer

Stayed 3 nights in Apr 2024