6/10 Okay
Chi
Travelled with partner
1 Jun 2024
Disliked: Staff & service
I purposely made reservations at this location as we were celebrating a special birthday. We paid for a king in the bay tower that supposed to have the bay view. I called about a month and half in advance to note we would like a room on a high floor.
Make sure you know which tower to check into as it can get a little confusing. We arrived at the marina tower and traffic and parking was a mess. They had two big events going on at that time so it was a mad house.
We checked in and found out our room is in the bay tower. We had to stand in line for a shuttle to get us over there. They gave us a room on the 2nd floor which is actually like the first floor to me. So my bay view reservation turns into our balcony by looking out at the parking lot and the laundry ramp. We asked for a different room and the girl Lori up front didn’t seem to be bother with us and said we are all booked. Accepting our fate we’re like fine even though I’ve called and asked in advance. Got to the room, AC does not work. Ask the same girl again, well we can try to find you a queen room if any but it’s a Murphy bed. Really?! I paid for a king so no that’s not going to fly. She then told me we’ll send someone to check the AC, it will be about 20 minutes. 35 minutes rolled by, at this time we missed our dinner reservation. Maintenance guy came in and told us yeah, the AC is done. We called front desk and told them this. They said they will have a manager give us a call back. 15 minutes rolled by, no call.
Chi
Stayed 2 nights in May 2024