Find Luxury Hotels in Playacar, Playa del Carmen

"We enjoyed our stay with our extended family. It was a wonderful trip, and we received exceptional service from Antonio, Teresa, Jocelyn, and Fernanda. They went above and beyond and made our experience phenomenal and memorable. "

"Very simple, clean and quiet hotel with great location."

"We received an email from them as we landed at the Cancun airport to indicate our room wasn’t available, the replacement accommodations they offered looked in no way comparable. At least they quickly refunded our money but we were left to scramble to find another hotel during the cab ride from Cancun to Playacar. We’ve never had anything like this happen before!"

"This is our second time staying at this hotel. Last year was better. I don’t know if last year we got a renovated room but in general the condition of the room wasn’t as good as last time. The tub was stain and old. I noticed a mold odor in the bed I thought it was the linens so i have them change them and still. I am not sure if itl was the mattress or perhaps the pillows. Some of the tiles on the hot tub by the pool were missing, the grout was moldy. We dine at the Mediterranean and the Azia...

"its a great place but if you ha e any request or you want to do any upgrade you need to go through Expedia that i find very time consuming. "

"The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend"

"The service is excellent "

"I was truly surprised at all the animals that were on the premises. I adore all wildlife and was in awe of the variety you had. The premises were maintained impeccably and the staff was incredibly friendly and efficient."

"Amazing! Have been in several Riu hotels in the past and riu tequila was exactly what I expected! "

"Not a lot of food options, hard to get into restaurants and the buffet food was not good. Had issues with AC in one of the rooms the first two days, got up to 86 degrees. Wish the resort had transportation options since there was limited dining. We had to get a taxi and go into town to get some food. Overall staff was great and facility was nice. "