Petra Holidays from £588

Victor was so helpful! Room had a lovely view of the port. Very short walk to restaurants. Room was spacious, clean, and had everything we needed.

Our second visit to the Mon Port, and certainly not our last. Beautiful hotel with incredible staff - so friendly and accommodating. Fantastic location / proximity to the port, incredible facilities and a great atmosphere. Thank you to everyone at the Mon Port for making our stay so enjoyable. We’ll be back.

We stayed for a few nights in a junior suite. The room was lovely, lots of little touches such as turn down service with little toblerones left on the pillows and a special pouch with really lovely toiletries. The shower gel smells divine. The hotel is very quiet and lacks ambiance, it wouldn’t take much to make it feel special; some decent speakers in the Chill out bar and a good soundtrack. The food was poor. Breakfast was ok but all the food needs to be warmer. Lunch and dinner were very disappointing. The drinks are good but there is a supplement for cocktails. These are not part of the all inclusive package which seems odd to me. With a few little tweaks this could be an amazing hotel.

We absolutely loved this hotel! We were greeted on arrival as friends and this never changed. The staff were superb and always had a smile and a greeting. It was great that they all leanred our names and made sure all was going well. Our rooms were beautiful and had everything we needed. Clean and tidy! Breakfast was a delight as was the service! Having our car parked and then brought out was such a great feeling! Definite felt very spoilt! The rooftop bar, pool and restaurant enhanced the experience! An absolute treat!

Property was really nice. Area has a sports bar which is quite noisy during football matches. There is little soundproofing between room and doors so ear plugs a must. Everyone comes in at all hours. I was disappointed that the balcony was overtop the building below so it ended up being a terrace tunnel which wasn’t usable. Hotel doesn’t respond to Expedia messages. Half board was quite good and easy to get to Palma and Airport as the bus stops right outside.

Reason I didn’t rate it 5 stars, I must honestly say the service is not up to my standard. Everything else is amazing. Staff/service: staff are all friendly and nice, but as someone who paid $1,000 euros for one night, my expectation is high. My main issue with them is the villa we stayed at, the first night after our long journey from Palma, we did not have hot water. I called front desk, someone came, couldn’t fix it. He was apologetic and nice, so no issue. Next morning, I dropped by the front desk and brought up the issue. They didn’t think it’s a big deal, and said they are working on the issue. The guy I spoke to, did not apologize or make any offer to make me feel better. Another lady heard our conversation and stepped in, also didn’t apologize, just shrugged and looked at me like “what do you want me to do?” I mean, saying sorry would be a good start. I am from Canada, and worked in the hotel industry before. I am not sure maybe it’s the cultural differences. In North America, apology and offering solution to the upset guest is definitely required. From all the interactions I had with the staff, servers, bell boy, front desk, everyone is nice, but the things they do or say definitely have more room for improvement as a 5-star establishment.