Exterior

Reviews of DoubleTree by Hilton Hotel Berkeley Marina

4 out of 5
DoubleTree by Hilton Hotel Berkeley Marina
200 Marina Blvd, Berkeley, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 991 out of 2108 reviews" "
Rating 8 - Good. 570 out of 2108 reviews" "
Rating 6 - Okay. 290 out of 2108 reviews" "
Rating 4 - Poor. 151 out of 2108 reviews" "
Rating 2 - Terrible. 106 out of 2108 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right at the Berkeley Marina, there are several beautiful trails you can walk on. If you are interested in sailing or other water sports, there is a rental spot not too far away. The hotel staff were also very friendly and helpful.
Stayed 2 nights in May 2024

2/10 Terrible

brian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Just a bad overall e perience except for one nice employee
Stayed 1 night in May 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the large pool, hot tub and dry sauna!
Stayed 1 night in May 2024
Response from HotelMgmt on 17 May 2024
At the DoubleTree by Hilton Hotel Berkeley Marina, we understand that traveling can be stressful, Diane, and it's wonderful to know that you were able to relax and enjoy our fabulous amenities! Thank you for your excellent review. Please come hang out with us again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HotelMgmt on 17 May 2024
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

6/10 Okay

Gauravi

Liked: Cleanliness, staff & service, amenities
Their staff and service specially at the restaurant were very good. But the condition of the rooms were subpar for hilton standard. They need remodeling badly.
Stayed 2 nights in May 2024
Response from HotelMgmt on 17 May 2024
Our team will be thrilled by your wonderful comments, Gauravi! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. Our team will review your feedback about the room condition internally, and we hope to serve you again soon!

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is quite dated. The rooms and the bathrooms needed updating.
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
We appreciate your feedback, Douglas, as complete satisfaction is very important to us. We will review your comments internally. Please visit us again soon so we can improve your impression of us.

8/10 Good

Elah, Oak Park

Travelled with family, Travelled with pets
It was average. It was nice to have option to park across the street instead of paying $45. Old hotel but beautiful area on the Marina. The hotel restaurant was fun and the food was good. They put a small bottle of water on the desk and charged us $5 while all the hotels gives you water for free.
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Elah! It's terrific to hear that our excellent on-site dining and spectacular setting pleased you. Your feedback is valuable, and we hope your plans bring you back soon!

10/10 Excellent

Tesala

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 16 May 2024
We loved having you, Tesala! Thank you for giving us your top score. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Francisco, Ahwahnee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility.
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Your perfect rating made our day. Francisco! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. We hope to welcome you back soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfortable stay, convenient location for visiting Berkeley and SF. Property is very large, printed maps would be nice. Lots of fun for the kids in the pool and courtyard games.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 16 May 2024
We love hearing from happy guests, Brandi, and your top score means the world to us! Thank you for sharing your wonderful comments and helpful suggestion about the maps. It's a delight to see families making lasting memories with us at the DoubleTree by Hilton Hotel Berkeley Marina, and we hope to welcome you back soon!

10/10 Excellent

Elsie, Temecula

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff in front desk are very friendly and helpful.
Stayed 2 nights in May 2024
Response from Hotelmgmt on 14 May 2024
Elsie, our reception team will be elated by your praise! Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina. We hope your adventures bring you back soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property on the bay!
Stayed 2 nights in May 2024
Response from HotelMgmt on 13 May 2024
Thank you for your kind remarks, Donna! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina. Please return soon!

8/10 Good

Ira

Business traveller
Liked: Amenities
Property needs some upgrades to rooms and facilities. Dining in site is good feature:
Stayed 1 night in May 2024
Response from HotelMgmt on 13 May 2024
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Ira! We appreciate your high score and helpful feedback. Please make plans to relax with us again soon!

10/10 Excellent

Tara, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being right on the marina
Stayed 1 night in Apr 2024
Response from HotelMgmt on 13 May 2024
Our incredible setting along the water is always a favorite feature, Tara! We're so glad you chose the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. Please think of us when planning future getaways!

10/10 Excellent

J Michael Kirchberg

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, as surprising as it may seem, was excellent, made more so by the best server!
Stayed 1 night in May 2024
Response from HotelMgmt on 13 May 2024
We love knowing that your day started out well with our delicious food and caring team! Thank you for sharing your perfect rating. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

james

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 11 May 2024
Thank you for taking a moment to leave us this five-star rating, James. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

4/10 Poor

sharon

Disliked: Cleanliness, property conditions & facilities
We were put in a room with mold on the ceiling and cobwebs on the railings. We were moved to another room. How can the employees not see Mold on the walls? We enjoyed the view and the valet was womderful
Stayed 1 night in May 2024
Response from HotelMgmt on 10 May 2024
It's deeply disappointing that your accommodations were not reflective of our high standards, Sharon, and we apologize for the inconvenience. Our housekeeping manager will use your comments to see where retraining is needed. It's wonderful to know that our attentive team and lovely setting pleased you, and we'd love the chance to welcome you back soon so we can work to earn another star or two.

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 11 May 2024
It was a pleasure to serve as your home-away-from-home, Vincenzo, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

2/10 Terrible

Eshe

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like the indoor pool. Though it was not heated as advertised, my child still enjoyed herself. The hotel is not clean. There was mold in the white sheer curtains. We requested to move rooms. 2nd room didnt have sheer curtains at all. I'm assuming because there was mold them too. So, I'm convinced there was mold in other places we couldnt see. Will never go here nor recommend this hotel
Stayed 2 nights in May 2024
Response from HotelMgmt on 10 May 2024
Your feedback is disheartening, Eshe, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be reviewing your feedback to see where extra attention is needed. Thank you for sharing your input.

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HotelMgmt on 10 May 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

8/10 Good

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 May 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 Excellent

DeeDee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved being in marina area
Stayed 5 nights in May 2024
Response from HotelMgmt on 8 May 2024
We're so glad that our lovely waterfront setting pleased you, DeeDee! Thank you for sharing your top score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope your plans bring you back soon!

2/10 Terrible

Rob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a pretty miserable stay. - On check-in, we were told our reservation was for only one room, although we had booked two. - When the mistake was finally figured out, we were told that the hotel did not have adjoining rooms, despite it being listed in the room description. Not that one just wasn't available, the hotel didn't have adjoining rooms at all. - We were told someone would call us in the room when the second room became available, that call never came. - While waiting, we tried to order a snack from room service menu, only to be told there was no room service AS I'M LOOKING at their room service menu. - Went back and stood in line for 20 minutes only to be told we'd been checked already to the second room - they'd apparently just forgottent to tell us. - That room ended up being next to the elevators which were running constantly. It was really horrible. I had to laugh though because this room did have an adjoining door to someone else's room. - Called the front desk several times, hoping to switch rooms since the website still showed availability that night. Nobody ever answered the phone. - Texted the "Assistance" line advertised in the room. Nobody answered. - After another 20 minutes in line at the lobby, was given a new room, only two buildings away from our first one. This room smelled like they had just removed a corpse, but it was quiet, so I gave up. There were so many more issues, but I've reached the limit for this form.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 7 May 2024
Your feedback is disheartening, Rob, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be reviewing your comments about the room assignments and available amenities to see where retraining and changes may be needed. Please consider allowing us a second chance to make a better impression.

10/10 Excellent

latricia, elk grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything.
Stayed 2 nights in May 2024
Response from HotelMgmt on 6 May 2024
How wonderful to know that our terrific location proved helpful during your stay, Latricia! Thank you for honoring us with your top score. We'd love the chance to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rate and location
Stayed 1 night in May 2024
Response from HotelMgmt on 6 May 2024
We love knowing that you enjoyed your stay with us, Leo! Thanks so much for the high score. Hopefully, your plans will bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Good

Deanne, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotelmgmt on 7 May 2024
Deanne, thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

2/10 Terrible

Yubiris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotelmgmt on 7 May 2024
Yubiris, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

8/10 Good

Laura

Travelled with family
Location is the best. Staff very friendly and professional
Stayed 3 nights in May 2024
Response from HotelMgmt on 6 May 2024
Laura, it was our pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for commenting on our breathtaking setting and excellent service. We hope you'll make plans to relax with us again soon!

10/10 Excellent

Yaodong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surrounding.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 6 May 2024
Our stunning waterfront setting is always a favorite feature, and we're so glad you enjoyed your stay, Yaodong! Thank you for your perfect score. We hope to serve you again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Olivia, San Diego,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s closer to UC Berkeley. Staff are friendly and accommodating. Scenic is so relaxing. Rooms are clean, the bed, pillows and bed sheets are clean and smell fresh. Bathroom size are good and clean. You get free yummy warm cookie when you checked in. Overall experience, excellent! Thank you for making our stay a great experience.
Stayed 1 night in May 2024
Response from HotelMgmt on 6 May 2024
Thank you, Olivia, for taking a moment to share your wonderful comments! Our team will be elated to know that you appreciated our caring service and dedication to cleanliness. We hope you'll make plans to visit us again soon. We'll keep the cookies warm for you!

6/10 Okay

JULIE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 7 May 2024
Julie, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 Okay

Fernanda

Stayed 3 nights in May 2024
Response from Hotelmgmt on 7 May 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda, San Luis Obispo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be on the bay and see the marina and walk in the giant park next to the hotel. The beds were extremely comfortable and we much enjoyed the sauna.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 6 May 2024
We love seeing our guests relax and appreciate our unparalleled setting along the water, Linda! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit. Hopefully, your travels will bring you back soon!

4/10 Poor

elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kalpana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
We're so glad you enjoyed your stay with us, Kalpana! Thank you for your high rating. Please make plans to visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Good

Illia

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon.

6/10 Okay

Nambatai

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful location. The rooms are a bit dated for the pricing. Room smelled like mildew and the whole hotel smelled like weed. The restaurant was wonderful.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
While we're happy that you enjoyed our excellent dining and lovely setting by the water, Nambatai, it's disappointing that we were unable to surpass your expectations. We understand how important a fresh, welcoming property is and our housekeeping manager will use your comments to ensure the rooms are prepared to reflect our high standards. Please return soon to the DoubleTree by Hilton Hotel Berkeley Marina so we can work to earn another star or two!

10/10 Excellent

Celia

Travelled with partner
Lovely landscape.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 1 May 2024
Celia, we're delighted that our beautiful location impressed you! Thank you for scoring us so highly. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Mary, LODI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great breakfast, and clean rooms.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 7 May 2024
Earning your perfect score made our day, Mary! Thank you for commenting on our stunning setting, delicious dining, and spotless accommodations. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Janeece, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property, check in was easy, they do charge $35 for self parking which I found to be a little much , rooms were clean but dated . Beautiful view of the pier and SF. Would recommend and stay there again.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Janeece, we enjoyed welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, and your five-star rating means the world to us! Thank you for your fantastic recommendation. You will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. Please make plans to return soon!

10/10 Excellent

Brenda, Lake Stevens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for our weekend stay at the Berkeley Marina Waterfront. We enjoyed a marina view room, which was a bit dated but clean, comfortable, and met our needs. Well worth the upgrade from a standard courtyard room. The views were amazing from the small balcony as we could look out beyond the marina to the downtown San Francisco skyline and Golden Gate bridge. The property grounds are beautiful and well kept. We enjoyed dinner and drinks at the onsite Boathouse restaurant where we found the staff friendly and the food very good. There were a few other food options close by that we also enjoyed during our stay. Self-parking was an additional charge of $35/day tax, though we didn't mind as this ensured hotel guests had parking vs. it being taken by non-guests just visiting the waterfront. The location was super convenient for us to catch our fishing charter early the next morning. We will definitely stay again when in the area.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Brenda, we’re so glad you included us in your exciting adventures! Thank you for taking a moment to highlight our stunning views, lovely property, and excellent on-site dining. We’re already looking forward to welcoming you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the amount paid.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Thanks so much, Edward, for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! We’re delighted that our value met your expectations. Please think of us when planning your next Berkeley visit!

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service
Beautiful property grounds and amazing staff! I enjoyed everyone I interacted with including some folks like Cherry and Cleveland. I had two different reservations booked for one week and had an easy check-in & check-out experience both times! The rooms are a little dated and I had some issues that caused some room changes but the staff really made a difference in those frustrating moments. Can't wait for another chance to stay here in the future!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Jenny, it was truly a pleasure to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for your kind remarks about our incredible team. We will be sure to share your praise with Cherry and Cleveland, and we can’t wait to see you again soon!

6/10 Okay

wendah

Disliked: Staff & service
The view of the area is beautiful but the service could be improved. We tried to call the front desk for towels, because we only have two, but never got an answer the phone just kept ringing.. We tried the number they had on the desk to text for questions and it took us 3 tries before we got a hold of anyone. Same thing happened the next day when we were trying to ask for late check out, it took awhile before I got a text back. The restaurant has a nice view of the bay, but the menu was disappointing. We ended up just drinking coffee and not eating at all. The elevators of the hotel could use an update. Whenever we used the elevator to go to the lobby, it sounds like it’s thinking if it should move or shut down. The one thing that the hotel have going for them is the location, otherwise it would have been so not worth staying again.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Wendah, and for sharing your feedback. We’re thrilled that our fantastic location impressed you, though it’s disappointing that a few details of your visit fell short of the excellence for which we strive. Our team will review your comments to see where extra attention is needed. Guest satisfaction is always our goal, and we hope to welcome you back soon so we can work to earn another star or two.

6/10 Okay

Elizabeth

Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 May 2024
We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide you with an experience that is improved from check-in to check-out, Elizabeth.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Knowing you had a wonderful stay is truly gratifying, Daisy! Thank you, and we eagerly await your next visit.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little dated but sufficient.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
We appreciate your feedback, Richard, and your four-star rating made our day! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. We hope to see you again soon so we can work to earn that fifth star!

10/10 Excellent

Alfonso

Stayed 3 nights in Apr 2024
Response from HotelMgmt on 16 May 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Alfonso!

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The park is amazing.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 25 Apr 2024
We have to agree with you, Gregory, that the adjacent Cesar Chavez Park is a terrific place to spend some relaxing time! Thank you for your fantastic review of the DoubleTree by Hilton Hotel Berkeley Marina. We hope your travels bring you back soon!