6/10 Okay
Mark
Travelled with partner
24 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were nice, room was reasonable, and stay was all that we required for the evening we were there. Food was quick and hot and everything was amenable. However, to be open, honest and transparent in this review, the room looked set for one person rather than a couple. (one packet of biscuits with the tea service, only one towel laid out in the bathroom (Had to source the other from the wardrobe) and the light only working on one side of the bed. The toilet is also so low that it feels like sitting on the floor using it.
The bath was also so shallow that it barely covered the top of legs when full, and the soaps fixed to the wall were so far out of reach that they were not usable in the bath. (Had our own toiletries to compensate).
The worst thing was that, when the cold water tap was on, it was so tight that it wouldn't turn off, and we nearly flooded the room before achieving this. Then, once turned off, it was effectively locked off and unusable again.
I forgot to report this to the team on departure, so hopefully this review will assist.
In summary. The room service teams do need to QC their own work, but the staff were solid, efficient, and helpful. The place just needs some TLC in order to support the team effort and energy.
Mark
Stayed 1 night in May 2024