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Reviews of The Tower Hotel, London

4 out of 5
The Tower Hotel, London
St Katharine's Way, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 2143 out of 4689 reviews" "
Rating 8 - Good. 1405 out of 4689 reviews" "
Rating 6 - Okay. 618 out of 4689 reviews" "
Rating 4 - Poor. 310 out of 4689 reviews" "
Rating 2 - Terrible. 213 out of 4689 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family
Liked: Amenities
Television would not stay on.
Stayed 2 nights in May 2024

4/10 Poor

Emma

Travelled with partner
Disliked: Property conditions & facilities
The stay was ok, location is great and restaurants are good, perfect to walk to all main attractions! Only bad things were tv in room did not work, cord to tv was frayed. bathtub filled with water when showering and when finally drained, crumbs, hair and dirt was brought up from drain… very gross. light switches were strange and no fan in the bathroom. toilet didn't flush properly when first arrived. Other than that it was not bad but not sure if we would stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Antonio J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very great experience
Stayed 1 night in May 2024
Response from The Tower Hotel on 11 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

2/10 Terrible

Ariadna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only good thing was the location. Room was not the cleaniest, shower was broken, and very noisy.
Stayed 2 nights in May 2024
Response from Guest Services on 11 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience and would definitely stay there again!
Stayed 2 nights in May 2024
Response from The Tower Hotel on 11 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 4 nights in May 2024
Response from The Tower Hotel on 11 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Adelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great, the staff were friendly and helpful, the room itself was not great at all. The carpets were dirty and dated, there was no hair dryer, the bathroom floor was tile which was old scuffed and looked dirty from chips, the bathroom had mold, the sink had a crack in the bowl, there was shampoo/body wash that was it, there were no face cloths. it was overall not worth the cost of the hotel. The lobby was well kept but the room was NOT! I will not stay here again.
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having a view of the river and the Tower Bridge.
Stayed 4 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Julie

Travelled with partner
Tower bridge review is highlighted
Stayed 3 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Jennifer L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides it being a lovely property the view cannot be beat. Simply gorgeous!
Stayed 2 nights in Mar 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Reyhana

Liked: Cleanliness, staff & service
The staff were super hospitable and extremely helpful!
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but no refrigerator or ice to keep night drinks cold. The view was so amazing its the thing i miss the most.
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided me excelente customer service
Stayed 1 night in Apr 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

WILFRED

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very hot. The weather was very good but even with the air conditioning turned to as low as possible, it was still too hot Buffet breakfast was good albeit a little busy and chaotic at times.
Stayed 2 nights in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Kate

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Another fab stay at the tower ,great room with a view of st Katherine’s dock ,plenty of pillows ,great view from the bar both inside and out Lovely staff our “go to hotel “ when we stop in London
Stayed 1 night in May 2024
Response from The Tower Hotel on 10 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Everson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose to stay at The Tower Hotel because of its location. It’s very close to Tower Bridge, London Tower and the train station. Very well located. You can see many London attractions with a walkable distance. I choose a standard room and is just as promised. We would definitely return.
Stayed 3 nights in Apr 2024
Response from The Tower Hotel on 8 May 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold in the first room we got. It was really small. And the ac did not work. It was 75°f in the room and they said the ac wasn't on..... The second room they moved us to, because of the mold, was on the same floor. It had a worse view. Honestly, never coming here again.
Stayed 3 nights in May 2024
Response from Guest Services on 8 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

gloria, BOGOTÁ, D. C.

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from The Tower Hotel on 8 May 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was great for toyrs busese etc the hotel was lovely the staff all super helpful
Stayed 4 nights in May 2024
Response from The Tower Hotel on 8 May 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really good location, close to everything, only thing they didn’t deliver the extra bed we requested intill late at night and also was promised a birthday surprise for my daughter but they also forgot that, other than that really nice hotel.
Stayed 2 nights in May 2024
Response from The Tower Hotel on 6 May 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Luke

Travelled with family
Liked: Cleanliness, staff & service
Stunning view from the room but otherwise an expensive tired hotel. Could do with a face lift.
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Dereck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!
Stayed 3 nights in Apr 2024
Response from The Tower Hotel on 6 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from The Tower Hotel on 6 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

KEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, views, breakfast, comfort of bedroom
Stayed 2 nights in May 2024
Response from The Tower Hotel on 6 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Juan Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall it was ok we just wish they can have a better bathrooms
Stayed 6 nights in Mar 2024
Response from The Tower Hotel on 6 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Semen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent views of the Tower Bridge.
Stayed 4 nights in Apr 2024

6/10 Okay

victor

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
This hotel is very rundown and that is a shame because it is right in front of the London bridge which is a prime location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alicha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Staff was very polite and helpful. We were able to check in a few hours earlier, which was a life saver after getting no rest during our travels. We had a beautiful view of the marines, hopefully the next time we can have a view of the bridge. This hotel is number one for convenience, it is within 15 mins of seeing all the main tourist site. Also there is an Uber taxi that is super quick, wish we had known about it sooner. We will definitely be staying at this hotel again. Thank you for making our stay comfortable.
Stayed 2 nights in Apr 2024
Response from The Tower Hotel on 4 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

Robert

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Location of hotel is great for the area but that’s about all I can say for the hotel , the hotel itself , ac in room didn’t even work , exhaust fan for bathroom didn’t work , the shower area was such poor quality and the tub was like steeping down 2 feet out of the tub , the hotel itself looks like it needs to be refurbished, was definitely underwhelming inside the hotel
Stayed 6 nights in Apr 2024
Response from Guest Services on 4 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, amazing location, amazing staff. Couldnt say a negative thing about my stay if i wanted to. Will be back
Stayed 3 nights in Apr 2024
Response from The Tower Hotel on 4 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is near many sights. It has an old charm with new conveniences.
Stayed 2 nights in May 2024
Response from The Tower Hotel on 4 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

Kulbinder

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The pics were deceiving online. The room was not as nice and clean as pics
Stayed 1 night in May 2024
Response from Guest Services on 4 May 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

TUGUME

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from The Tower Hotel on 4 May 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Even better than I imagined!!
Stayed 6 nights in Apr 2024
Response from soumya on 3 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Mark, Dorchester

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Guoman Tower Hotel is in a great position to view Tower Bridge, and our room which cost over £170.00 had a decent view of most of the bridge. Unfortunately the room was not in a great shape with the wooden furniture badly marked with knocks and scratches, plus handles were missing from some doors and drawers. The shower gel had a broken plunger so would not dispense the required liquids so I had to swap it for the plunger on the sink gel. Whilst showering the dispenser fell off the wall and bruising my large toe. Breakfast at £22.00 per person is excessive so we ate at one of the many eateries along the river. Finally the fold up bed that our granddaughter slept on was so uncomfortable that we had to use the towels and coats to pad it out. I believe that the price was around £60.00 more than it was worth.
Stayed 1 night in Apr 2024
Response from soumya on 3 May 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Robinder, Abbotsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the London bridge was amazong
Stayed 1 night in May 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In view of The Tower of London and almost under the Tower Bridge, this is relatively modefn, and enormousv hotel with lovely spacious rooms.
Stayed 1 night in May 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness, staff & service
The property location is wonderful but the rooms require some updating especially for people with mobility difficulties. The staff especially the manager Gil and Gini were wonderful at working out our mobility problems however they had little to work with due to the needed upgrade issues.
Stayed 8 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is super
Stayed 2 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Pedro

Liked: Amenities
excellent but a little dated but perfect view of the tower bridge n London bridge. Nearby restaurants and perfect for my trip. Will return n recommend
Stayed 5 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, beds were comfortable, and it was easy to get to public transportation or taxis. We had a beautiful view and it was quiet after things settled down at the Tower. Would definitely stay there again!
Stayed 4 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

4/10 Poor

Samrah

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The location is beautiful but a long, not so safe, walk from the Underground. The property feels like a huge, old, tired & not so clean dormitory. The rooms are outdated with no heat. To make matters worse, the service people show up unannounced for made up reasons. Day 1 - Maintenance came to check the bathroom tiles which had nothing wrong with them. Day 2 -Plumber entered room unannounced to "check the shower" which was perfectly fine. The Front Desk & Concierge staff were great.
Stayed 3 nights in Apr 2024
Response from soumya on 2 May 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Jose Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with our stay, one issue, we were there for four nights, room was only cleaned once, hotel was a bit dated, but I think it added to its charm, the room was specious, but the TV didn’t work, kept turning off, told the front desk, never got fixed. The location is great, the breakfast buffet, while a little pricey, was very good!!! Would definitely stay again!
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Zoie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 4 nights in Apr 2024
Response from soumya on 2 May 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel