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Reviews of Holiday Inn Express London - Greenwich, an IHG Hotel

3.5 out of 5
Holiday Inn Express London - Greenwich, an IHG Hotel
Bugsby Way, Greenwich, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1008 reviews" "
Rating 8 - Good. 362 out of 1008 reviews" "
Rating 6 - Okay. 115 out of 1008 reviews" "
Rating 4 - Poor. 62 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Travelled with partner
Disliked: Amenities
The location is great… as you can walk to o2, but the price / quality I was expecting for more to be honest … the building needs some new decoration… lifts quite old… poor breakfast as well …
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful. We were exhausted from traveling and they worked hard to let us check in a little early. Very helpful answering any questions we had.
Stayed 2 nights in May 2024

6/10 Okay

Joel

Travelled with partner
Did not clean room daily because of a "staff shortage". Had to ask for clean towels. Had trouble with lights and USB connection did not work. Price of room changed daily.
Stayed 4 nights in May 2024

8/10 Good

Shiv

Liked: Cleanliness, amenities, property conditions & facilities
Convient
Stayed 3 nights in May 2024
Response from HOM on 13 May 2024
Shiv, thanks for taking the time to review our hotel! Comfortable and convenient rooms? We've got you! All the best, Abi - Hotel Operations Manager.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 9 May 2024
Hi Peter, thanks for the rating. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Andrew

Stayed 1 night in May 2024

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HOM on 7 May 2024
Hi Laura, thanks for the amazing rating. We hope to see you again and All the best, Abi - Hotel Operations Manager.

4/10 Poor

Kevin

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 21 May 2024
Kevin, thanks for reviewing your recent stay. All the best, Abi -

6/10 Okay

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOM on 2 May 2024
Hi courtney, thanks for the rating. We hope to see you again and All the best, Abi - Hotel Operations Manager.

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness
Very slow to check in Poor breakfast choices for gluten and dairy free
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 6 May 2024
Susan, thanks for the rating. Best wishes, Abi -

10/10 Excellent

Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staffs and quality services
Stayed 3 nights in Apr 2024
Response from HOM on 25 Apr 2024
Wow, 5-stars! Thanks so much, Kiran. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Chef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 1 night in Apr 2024
Response from HOM on 24 Apr 2024
Thanks for the perfect rating, Chef. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Tarrant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff was so nice!
Stayed 4 nights in Apr 2024
Response from HOM on 24 Apr 2024
Wow, 5-stars! Thanks so much, Tarrant. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

joanne, lowestoft

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, overall good convenient place to stay
Stayed 1 night in Apr 2024
Response from HOM on 22 Apr 2024
joanne, thanks for the amazing rating. Knowing you had a great stay brings a smile to our faces! We hope to see you again and All the best, Abi - Hotel Operations Manager.

4/10 Poor

daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No extra bed set up for children as booked for 4.had to ring for a bed sheet.which was strained when we fitted it.
Stayed 1 night in Apr 2024
Response from HOM on 22 Apr 2024
daniel, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.

6/10 Okay

Louise

Travelled with partner
Liked: Staff & service
The hotel is ideal for any gigs at the 02 arena, as it's an easy walk. Staff were helpful and friendly throughout, and breakfast was great. Parking was £25 for 25 hours and we sorted in advance, so that was easy. After a four hour journey ( instead of 1.5 hours, due to the Blackwall Tunnel being closed southbound that weekend, which we hadn't realised) check in was swift. Unfortunately when we opened the door it was clear the room hadn't been cleaned, with unmade bed and towels on the floor. Back to be reception, where to be fair they apologised and sorted a different room - which was ready. Hotel looks a bit tired though, so whilst rooms were fine and clean it could all do with a bit of a refresh. Would stay again though just because of the location.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Louise, thanks for your feedback. We're glad our location suited your needs. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate the feedback and hope to see you again. All the best, Abi - Hotel Operations Manager.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite far from public transport.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Kim, thanks for the amazing rating. We appreciate the feedback and hope to see you again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Yesenia DeJesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transit in the area is a little heavy but is a walking distance from the train station, cinema and a convenience store.
Stayed 2 nights in Mar 2024
Response from HOM on 5 Apr 2024
Wow, 5-stars! Thanks so much, Yesenia DeJesus. Thanks for the feedback and we hope to welcome you back soon. All the best, Abi - Hotel Operations Manager.

6/10 Okay

Simon, Kettering

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shame about the noise and that the walls are so thin.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thank you for recommending us in your review!Simon.All the best, Abi -

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for the o2 , great staff at reception and wnen we had breakfast in morning it was a hearty breakfast and staff were great rooms were so lovely beds very comfortable overall a great place to stay
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Wow! What a wonderful review. Thanks, John.All the best, Abi -

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well sound insulated considering it is situated on a really busy spot.
Stayed 1 night in Mar 2024
Response from HOM on 29 Mar 2024
Wow, 5-stars! Thanks so much, Wayne. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Nick

Friendly Staff
Stayed 2 nights in Mar 2024
Response from HOM on 15 Apr 2024
Nick, thanks for the amazing rating. We're glad you felt the team were friendly. That's what we like to hear! We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

6/10 Okay

Atul

Liked: Cleanliness
leaky faucet in the bathroom would soil the floor. Heating was not built-in, had to be pulled in as a portable.
Stayed 6 nights in Mar 2024
Response from HOM on 26 Mar 2024
Atul, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Thanks for the feedback, we will look into this. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasic hotel, convenient to 02. Good amenities in rooms and comfy beds. Would highly recommend and would stay again.
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Thanks for the perfect rating, Julia. Knowing you had a great stay brings a smile to our faces! A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! Thanks for the recommendation and we hope to welcome you back again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 25 Mar 2024
Wow, 5-stars! Thanks so much, Nathan. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

8/10 Good

Yuet Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Front Desk staff are very helpful
Stayed 1 night in Mar 2024
Response from HOM on 21 Mar 2024
Yuet Ying, thanks for the amazing rating. We're glad you felt the team were helpful. That's what we like to hear! We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Hit and miss water pressure, but all in all, a serviceable hotel for a short stay.
Stayed 3 nights in Mar 2024
Response from HOM on 7 Mar 2024
Michael, thanks for the amazing rating. We appreciate the feedback and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the O2 arena. Within walking distance. Room was clean and tidy and bed was really comfortable. Great self serve breakfast on offer. Reception staff welcoming and friendly.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 6 Mar 2024
Thanks for the kind review, Linda.It's lovely to see that our location was a highlight of your trip. Hoping to see you again soon. All the best, Abi -

10/10 Excellent

PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and excellent accomodation.
Stayed 1 night in Feb 2024
Response from HOM on 28 Feb 2024
Wow, 5-stars! Thanks so much, PHILIP. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
Lovely friendly staff, great room, very clean and had everything we needed, comfy beds and a nice sofa. Breakfast was great too and kept topped up. A great location for a night in London, quick underground ride and a nice walk leaving the chaos behind felt good!
View from our window!
Stayed 1 night in Feb 2024
Response from HOM on 28 Feb 2024
Thanks for the 10/10 rating, Kathryn. We're happy to know you had a lovely stay at our hotel. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was where we needed to be...we walked along the Thames Path into Greenwich and to the O2 for our show. Staff helpful and ready with a smile. Easy to recommend staying here
Stayed 2 nights in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Sarah. It's good to know that our location was handy for your trip. We're glad you felt the team were helpful. That's what we like to hear! We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, room comfort
02 stay
Nice convenient hotel close to 02
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Hi jason, thanks for the amazing rating. We're glad our location suited your needs. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from HOM on 21 Mar 2024
Wow, 5-stars! Thanks so much, James. We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for O2 visit
Perfect for a visit to O2 and price was good. 10/15 mins walk. Room decent size and comfy bed. Breakfast all you would want and included in price. Staff very helpful and polite.
Stayed 1 night in Feb 2024
Response from HOM on 23 Feb 2024
Thanks for the 10/10 rating, Mark. We're glad we were able to meet your expectations! We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Arrived an hour early but we're given a room Excellent service
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Donna, thanks for reviewing your recent stay. All the best, Abi -

8/10 Good

Anna

Travelled with family, Travelled with pets
Much nicer than I thought. The room was really nice, fairly new renovation, modern with good view of the 02. Staff so welcoming and happy making a lovely atmosphere. Breakfast was also really nice.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Anna, thanks for the charming review.All the best, Abi -

10/10 Excellent

Gordon

Travelled with family
Liked: Amenities
Check in staff were great
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the perfect rating, Gordon.All the best, Abi -

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HOM on 15 Feb 2024
Hi, thanks for the amazing rating. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Value for money
Very tired property but perfect if you are attending an O2 Arena event. There is a surface car park costing £25 for 24 hrs. Breakfast was good albeit feeling like a motorway service cafe. Customer service was very friendly and helpful. The room was perfectly acceptable with clean white sheets and basic amenities such as a couple of tea bags and a couple of coffee sachets. Walls are thin so you can hear people in the next door room clearly. For the price is very good and I would return if I had another O2 arena event to attend.
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating. We're glad our location suited your needs. The team will be happy to know their service was worth mentioning. We highly appreciate the feedback and we hope to see you again. All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating, Damien. We hope to see you again and All the best, Abi - Hotel Operations Manager.

8/10 Good

Diane

Travelled with family
Very clean helpful staff
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Diane, thanks for the amazing rating. We're glad you enjoyed our cleanliness levels and found the staff helpful. All the best, Abi - Hotel Operations Manager.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Hi Anita, thanks for the amazing rating. We hope to see you again and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Michael

Travelled with partner
Close to 02
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for your top marks, Michael.Best wishes, Abi

10/10 Excellent

Myfanwy

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to get to the hotel because of roadworks but this problem has nothing to do with the hotel.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Myfanwy, thanks for your review of our hotel.Best wishes, Abi

4/10 Poor

Chris

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Chris, we appreciate your fab feedback.Best wishes, Abi

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 8 Feb 2024
Thanks for the review!All the best,Abi

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff great. Breakfast delicious. Room lovely. Bed the best!
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb 2024
Wow, 5-stars! Thanks so much, Eileen. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great value for this area!
Great location for O2 arenas and The Magazine, where we had our event. The reception staff were so helpful and nothing was too much trouble. The bed was super comfortable and breakfast was great, especially as it's included in the price!! Would definitely recommend .. thank you 🙏
Stayed 2 nights in Feb 2024
Response from HOM on 5 Feb 2024
Thanks for the 10/10 rating, Tina. We're glad our location suited your needs. We're glad you felt the team were friendly and helpful. That's what we like to hear! A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! Thanks for the recommendation and we hope to welcome you back. All the best, Abi - Hotel Operations Manager.

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room
Stayed 1 night in Jan 2024
Response from HOM on 31 Jan 2024
Hi Kylie, thanks for the amazing rating. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.

10/10 Excellent

Mrs Michelle

Stayed 1 night in Jan 2024
Response from HOM on 31 Jan 2024
Thanks for the 10/10 rating, Mrs Michelle. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.