2/10 Terrible
Mohammad A
Travelled with family
8 Jun 2024
Disliked: Staff & service, property conditions & facilities
Disastrous Experience.
I recently booked a stay at this hotel through Expedia, enticed by what seemed like a great deal. Unfortunately, the price was the only positive aspect of my experience.
Upon arrival, I was directed by the valet to another building, as my booking was actually for an apartment rather than a hotel room. The valet provided no guidance on where to park, making it a frustrating start. After struggling to identify the correct building, I checked in only to be told that my apartment was in yet another building, labeled G, at the far end of the street.
Dragging my luggage back to the car, I attempted to find building G and its basement parking. This was an exercise in futility as none of the entrances I tried worked. By this point, I was extremely frustrated and decided to return the keys and drive back to Abu Dhabi, forfeiting my stay in Dubai.
The property is poorly managed and the staff are not trained to assist guests effectively. My money and time were completely wasted.
Mohammad A
Stayed 1 night in Jun 2024