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"The Wiltshire hasn't gone downhill in the last two years, it's fallen off a cliff. It's always been in need of modernisation, but this stay it felt dilapidated. Holes in carpets, creaking floors, clunky doors and missing paint/wallpaper. But the main problem was the service. The staff were friendly, but the hotel is clearly not being run by professionals who know how to run a hotel. I called up a week before to ensure we had cots in the rooms for our baby and toddler, but they weren't in the rooms when we arrived. It was late so I asked if we could have them ASAP. 15 minutes later and when I went down to check, the staff that I'd asked were just chatting in reception. Breakfast was a joke! No bread, no coffee, no tea, just kids breakfast cereal boxes. We had to order the food specifically... And they didn't even get the order correct. When we wanted to take our kids to the pool (which was the main reason we stayed there) they told us children weren't allowed until 10am (it was 9am). We dug our heels in and eventually we were allowed in. The pool is big, and there was only 1 other person in the pool, who seemed perfectly happy letting a family enjoy the pool. We won't be staying again."

"Great hotel in the middle of everything in Salisbury, very nice bar with welcome drinks offered upon check-in"

"Take a step back into a 13th century building turned into an hotel and revel in the fine furnishings and outstanding cuisine in the restaurant. Definitely a must do!"

"The welcoming atmosphere and friendly staff and the facilities were all great - would certainly stay recommend staying here"

"Amazing facilities and amazing staff, really magical. Highly recommend."

"Great service, nice food and a clean room. What’s not to love. Went there for business but 100% would return for a weekend away. I was greeted by a bunny in the car park, watched doves from window and squirrels Entertained me Through the window while Eating breakfast. So peaceful "

"The Chapter House is a hidden gem of England’s history. The building is centuries old but has a comfortable quaintness. The staff was incredible and very friendly. Would highly recommend The Chapter House!"

"Excellent stay in the oldest hotel in Europe! That being said you cannot expect a lift. Everything we needed in the room for a good nights sleep; clean, comfortable, nice bed & linens. Breakfast had a great selection of proteins for once. The history is amazing "

"Really lovely break, room was clean and of a good standard, breakfast option excellent as was the staff. Only downside was the building works and workmen outside our window, a little unsightly and workmen very unexpected. Everything else perfect. Definitely worth a visit, in the centre of the city with everything on your doorstep."